5701 Fayetteville Road, Lumberton, NC 28360
52 beds · Non profit - Other Wheelchair accessible
CMS Provider #345194
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
4.4 hrs/resident
Getting better
Inspection findings
0
Fewer issues
Ownership changes
0
Non-profit ownership under Lutheran Services Carolinas.
Complaint trend
Steady
One recent complaint-related inspection finding.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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Records show a facility with higher-than-average staffing levels and zero reliance on contract labor, balanced by high staff turnover and a recent high-severity safety penalty.
The data indicates that this facility provides 4.44 total hours of nursing care per resident per day, which is higher than the North Carolina state average of 3.78 hours. Of this time, 0.47 hours are provided by registered nurses, while 2.77 hours are provided by certified nursing assistants. A significant data point for families is the lack of reliance on outside agency staffing; records show that 0% of nursing care is provided by contract staff, suggesting a high level of staff consistency. However, total nursing staff turnover is currently 51.5%, meaning more than half of the nursing workforce changed within a twelve-month period.
Inspection records show a trajectory of improvement in standard health surveys, moving from two findings in 2023 to zero findings in the most recent 2024 cycle. Despite this recent improvement, a high-severity 'Immediate Jeopardy' citation was recorded in December 2023 related to accident prevention and supervision, which led to a federal fine of $14,689. Regarding weekend care, the facility provides 3.71 hours of nursing care per resident per day on Saturdays and Sundays, which is approximately 16.5% lower than the weekday average. Quality measures for short-stay residents are rated at the highest level by federal regulators, though measures for long-stay residents are currently below state averages.
The facility reported zero percent use of contract or agency nursing staff, indicating all care is provided by permanent employees.
A serious 'Immediate Jeopardy' finding was issued in late 2023 regarding accident hazards and supervision, resulting in a $14,689 fine.
Total nursing staff turnover is 51.5%, which is slightly higher than the North Carolina state average of 50.4%.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 3★ | 3★ | 3★ | 4★ | 4★ | 4★ | 4★ | 5★ | 5★ | 5★ | 5★ | |
| Staffing | 2★ | 2★ | 3★ | 3★ | 3★ | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | |
| Health | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 5★ | 5★ | 5★ | 5★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 3.8 hrs/resident/day
51.5%
State avg: 50.4%
33.3%
State avg: 47.4%
0.0%
of nursing hours from contract/agency staff
Low — good continuitySource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
1
Car-Dependent
Median Income
$44,685
Median Home Value
$107,000
Poverty Rate
24.4%
Age 65+
13.4%
Median Age
36
Pop. Density
13,687/mi²
Median Rent
$721
Google reviews provide firsthand accounts from residents' families and visitors.
★★★★★
7 reviews
"The staff is here is the best in my local North Carolina area that I am aware of. I work with many skilled nursing facilities on the regular, they are far above several facilities in patient care. They are always calling whenever patient issues arise. I am so impressed with how professional and communicative they are. I would trust sending a loved one to this facility."
"Got my rehab done there seven years ago after a partial hip replacement. Stay was great from Rehab therapy to nursing care. Food was even good. Have an aunt there now in skilled nursing and family seems pleased."
"Love working with this company. It is a very clean facility, great staff, residents love living here as well as family members."
"They have covid cases there now so you have to enter at your own risk."
"My mom is there great place to be taking care of"
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Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 12/4/2023 | 0689 | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Immediate jeopardy | 11/2/2023 | Complaint | |
| 8/24/2023 | 0732 | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. | No harm | 9/1/2023 | Standard | |
| 4/14/2022 | 0761 | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | Minimal harm | 5/10/2022 | Standard | |
| 4/14/2022 | 0849 | Administration Deficiencies | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | Minimal harm | 5/10/2022 | Standard |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
Total Penalties
1
Total Fines
$14,689
| Date | Type | Fine Amount | Payment Denial |
|---|---|---|---|
| 12/4/2023 | Fine | $14,689 | — |
Ownership structure and changes can affect facility quality.
Facilities in Chain
9
Chain Avg Rating
4.3 ★
Years Operating
46
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| LUTHERAN SERVICES FOR THE AGING, INC. | Organization | — | 100% | 11/7/2013 |
| GLENFLORA | Organization | — | — | 5/4/2009 |
| LSA MANAGEMENT INC. | Organization | — | — | 11/7/2013 |
| LUTHERAN SERVICES FOR THE AGING, INC. | Organization | — | — | 11/7/2013 |
| GOINS, TED | Individual | — | — | 11/7/2013 |
| LOCKLEAR, AUSTIN | Individual | — | — | 3/19/2019 |
| LOCKLEAR, CHARLENE | Individual | — | — | 5/3/2023 |
| SMITH, KESHA | Individual | — | — | 9/8/2003 |
| KROPP, RANDALL | Individual | — | — | 9/30/2015 |
| SMITH, KESHA | Individual | — | — | 10/1/2012 |
| MADDRY, KAREN | Individual | — | — | 4/1/1982 |
| NICKERSON, KIRBY | Individual | — | — | 10/1/2012 |
| LUTHERAN SERVICES FOR THE AGING, INC. | Organization | — | 100% | 11/7/2013 |
| GLENFLORA | Organization | — | — | 5/4/2009 |
| LSA MANAGEMENT INC. | Organization | — | — | 11/7/2013 |
| LUTHERAN SERVICES FOR THE AGING, INC. | Organization | — | — | 11/7/2013 |
| GOINS, TED | Individual | — | — | 11/7/2013 |
| LOCKLEAR, AUSTIN | Individual | — | — | 3/19/2019 |
| LOCKLEAR, CHARLENE | Individual | — | — | 5/3/2023 |
| SMITH, KESHA | Individual | — | — | 9/8/2003 |
| KROPP, RANDALL | Individual | — | — | 9/30/2015 |
| SMITH, KESHA | Individual | — | — | 10/1/2012 |
| MADDRY, KAREN | Individual | — | — | 4/1/1982 |
| NICKERSON, KIRBY | Individual | — | — | 10/1/2012 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
No recent news coverage found for this facility.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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