Wall of Voices
Real experiences from families and patients navigating nursing home care. Every review is sourced from verified Google reviews and enriched with AI analysis.
ABERCORN REHABILITATION CENTER
"A severe complaint detailing a bed bug incident, medication mismanagement, and a lack of staff response to resident cries for help."
CHARLOTTE BAY REHAB AND CARE CENTER
"The author gives a glowing review highlighting the facility's cleanliness, professionalism, and the staff's kindness in hosting a family birthday party."
EAST NECK NURSING & REHABILITATION CENTER
"Another commendation for Jeanette in wound care, emphasizes her advocacy and thorough follow-up regarding the author's father."
LEXINGTON HEALTHCARE AND REHABILITATION CENTER
Place is amazing. My wife is here and I wouldn’t trust her anywhere else. Admin Jake is tremendous and goes above and beyond. Angela director of nursing is great too. Nurses are nice and friendly. Therapy is tremendous. Clean building. New rooms are nice. Housekeeping is nice and laundry is easy.
"While I’ve seen some incredible recoveries thanks to dedicated therapists and nurses who truly gave me my independence back, the overall quality across these facilities feels like a gamble. For every story of a life-changing rehabilitation, there’s a shadow of neglected hygiene, long wait times, and a sense that some administrations have lost sight of my basic dignity."
Based on 15 reviews
Transportation
"While I find that most of the drivers and EMTs are kind and make the journey to my appointments much easier, the administrative process of coordinating rides can sometimes be hit-or-miss. It is a huge blessing when the facility handles the logistics for my family, especially when staff members go out of their way to help me navigate services like Dial-a-Ride. Over time, I’ve learned that having a consistent, helpful person in the office makes all the difference in ensuring I actually get where I need to be."
Based on 7 reviews
EAST NECK NURSING & REHABILITATION CENTER
Warm, family friendly atmosphere. Everyone extremely helpful. Aides hard working and pleasant. Clean facility. Highly recommended.
ORLANDO HEALTH CENTER FOR REHABILITATION
From the very first day, this treatment center gave us something we desperately needed — hope. My daughter came in unable to even stand on her own. In just 3 weeks, because of their dedication, skill, and genuine care, she is walking with a walker. That progress didn’t happen by accident — it happened because of a team that truly goes above and beyond. Every therapist treated her like more than just a patient. They were patient, encouraging, and consistent. They pushed her when she needed it and celebrated every small victory right alongside us. During one of the hardest seasons of our lives, they became part of our support system. The knowledge, compassion, and commitment this team shows every single day changes lives. It changed ours. I will forever be grateful for the role they played in my daughter’s recovery. If you’re looking for a place that truly cares and produces real results, this is it.
ORLANDO HEALTH CENTER FOR REHABILITATION
My physical maybe you should say physical/occupational therapy team consisting of Z, Brittany, Emma and Anya were “WORLD CLASS” I would rate them 15 out of 10 stars if I could. I also want to give special recognition to my nursing staff, including Melissa, Kristen and Ionne. To Z especially… you gave me hope when I had none and I will remember you and your team forever
SHORE ACRES CARE CENTER AND REHAB
The rehabilitation programs and nursing staff is so careing and on top of the latest care.and guide your healing and wound care. you need to learn to walk again due to surgery, the phisical therepy staff know the knowledge and understanding each patiences needs and guides you lovenly back to health. Every staff member is attentive in every area and goes out of there way to get you well and going home . If its long term or short term stay , the staff is on top with compassion and works with your dr's and patient health needs. The Dietary Dept makes bland food taste top notch . I highhly recommend this phisicallity They take you places as of monthly trips to local resturants . You are kept busy with all sorts of ongoing things to do .A ecicellent health care place to go to. Arnold L Conger Saint Petersburg Fla
Overall Satisfaction
"While many of us feel safe and well-cared for thanks to the professional, kind-hearted staff who go above and beyond, my overall satisfaction often feels like it depends on which shift is on duty. For every positive experience with a welcoming environment and attentive medical care, there is the lingering worry caused by occasional cleanliness issues or staff members who seem dismissive and slow to respond to our needs. Ultimately, being here is a mix of gratitude for the dedicated caregivers and frustration when the quality of service doesn't meet the standard we deserve."
Based on 673 reviews
"We’ve found that the rehabilitation and therapy teams in Florida are often exceptional, showing true compassion and helping our loved ones make impressive physical gains. However, the overall experience is a real mixed bag; we’ve struggled with inconsistent communication from management, unpleasant facility odors, and nursing staff that sometimes lack the attentiveness our family members deserve."
Based on 10 reviews
REGENCY HEALTH CARE AND REHABILITATION CENTER
"A very serious complaint detailing medical neglect, lack of rehab, an unattended fall, and failure to communicate vital info during an emergency transfer."
Davidson Health & Rehab Center
My Mom was here for a week doing physical therapy . They were so good to us going through this . We give them ⭐️⭐️⭐️⭐️⭐️
SPRINGFIELD VILLA
SPRINGFIELD, Missouri
Springfield Villa's public records indicate a one-star federal rating characterized by high nursing turnover, staffing levels below state averages, and a recent immediate jeopardy inspection finding.
Night Care
"The nights here are a gamble; sometimes I am lucky enough to be attended by a compassionate aide who treats me with genuine dignity, but other times I feel forgotten as the facility shifts into a skeleton crew. It is hard to find peace when the routine is so unpredictable, whether I am being jolted awake at 3:30 a.m. for medical tasks or left waiting for hours for someone to check on me."
Based on 23 reviews
CHARLOTTE BAY REHAB AND CARE CENTER
"The reviewer reports severe medical neglect of their brother, resulting in bed sores and life-threatening conditions like blood clots and pneumonia."
LAKE BENNET CENTER FOR REHABILITATION & HEALING
"The reviewer alleges extreme negligence including a fatal fall, failure to seek medical attention for a broken hip, and the use of unauthorized sedatives."
VIVO HEALTHCARE WEST ORANGE
The only reason I am giving one star is to write my experience so people is aware of how terrible this place is. The LPNs don't have a clue of what they are doing. The staff is not caring, compassionate or professional at all. If you mention to them about calling 911 to send your loved one to the ER because of the conditions you find him/her, the Doctor and nurses would argue with you, and try everything possible to avoid that. The second time I was going to call the ambulance for another issue, the Doctor made me believe that my Dad's symptoms were due to his health condition and age. He got the nerve to tell me that " if it was his Dad, he wouldn't send him to the ER" ....So I trusted him and didn't call. Two weeks after he got worse, and when I finally sent him to the ER, AGAINST THE DOCTOR'S WILL, it was too late! He had a bad case of sepsis, and a stomach bacteria. He passed away the day after. 😭 Please do not take your loved one there, you will regret it! 😔
"We were worried about the transition to long-term care, but the staff here has treated our family like their own, showing a level of attentiveness and cleanliness that far exceeds other facilities we’ve experienced. The rehab team worked wonders for our loved one’s recovery and communication, though it’s the small details, like the kitchen staff checking on meal preferences and the support for daily visitors, that really stand out. Even though the journey has been emotional, seeing the genuine care and the professional way they handled the initial admission and care plans gave us true peace of mind."
Based on 8 reviews
Summerstone Health and Rehabilitation Center
Our Mom has been a resident for almost a year now and we are pleased with the efforts of the staff that care for her regularly. Phyllis is especially attentive to Mom's nursing needs, and Lisa and her assistant in Activities also take care of Mom very well.
ORLANDO HEALTH CENTER FOR REHABILITATION
The therapist were all great and motivating. They all cooperated and communicated with patients and each other. To give the patients the best care. As well as the nursing staff. I had the best experience in recovering.
Staffing Levels
"While we have encountered some dedicated nurses who truly care for our loved ones, it often feels like there simply aren't enough of them to go around, especially on weekends and nights. We’ve experienced the heartbreak of seeing our family members wait far too long for basic help or medications, leaving us feeling like we have to be constantly present and vocal just to ensure they aren't overlooked. It is a constant emotional tug-of-war between appreciating the kind staff who are trying their best and feeling deep frustration over the systemic lack of responsiveness."
Based on 124 reviews
VIVO HEALTHCARE WEST ORANGE
I have just moved my dear mother to West Orange Center for Nursing. I must say, having had my mom in other nursing homes, what sets this nursing home apart from the rest is the level of care and customer service. Someone is always available to help, including weekends. They seem to sincerely care about my mom and her well-being. Their activities staff is creative, caring, patient, and inclusive. My admissions representative, Fatima, has gone above and beyond to ensure my concerns are addressed, as does Jamie, the Nurse Manager, and Nadine, one of the lead nurses. Apologies for rambling; however, when it comes to parents, you want all the feedback you can get. So far so good.🙏🏾😌
DIVERSICARE OF BIG SPRINGS
Terrible place to put your mother with the promise she would be taken care of by the Administrator. Nothing had been done to meet my mother needs as she has declined. Lots of promises and no delivery. I wouldn’t leave anyone there that I love and their facilitiy needs the state to come in. Absolutely terrible!
"While the emotional journey of placing my parents in a facility has been difficult, we’ve found peace of mind seeing how the staff truly treats residents like family and goes the extra mile to support us as visitors. The transition between rehab and long-term care feels seamless because the nurses and therapists are so attentive, though it’s clear that the facility's recent administrative changes have been key in maintaining the high standards of cleanliness and care we've experienced."
Based on 17 reviews
Lexington Health Care Center
I am very impressed with Lexington Health Care Center. Everyone is very friendly and helpful. The facility is clean. My dad arrived on Wednesday night for rehab and he is doing well. So far, we are very pleased.
SHERMAN OAKS HEALTH & REHAB
"The family was very impressed with the rehabilitation care and monitoring provided to their mother-in-law during her recovery."
RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER
Struggling because I loved Rivers Edge. I had my sister with intellectual disabilities there 3x. They taught her how to walk again after a bad fall. It was a no brainer when I chose Rivers Edge for her to receive hospice when her cancer metastasized since she was already a rehab patient there. Everything was great until hospice took over. I was told by the hospice provider she would be given her pain meds every few hours by syringe. A few days later someone decided to try a fentanyl patch. It didn’t work. I had to fight through hell to get her agitation & pain taken seriously. They kept telling me they couldn’t overmedicate her or she’d get addicted. She was dying.!! There was some kind of miscommunication with the hospice nurse which led to her care delayed. Seemed like no one understood the purpose of hospice is to keep the person comfortable so they can die peacefully. The hospice sent someone back out to see what was going on & was as flabbergasted as I was as to why they weren’t taking her pain & agitation seriously. They kept giving her meds crushed in apple sauce to the point she was starting to aspirate. Seemed as if the staff didn’t understand. I don’t understand what the miscommunication was but I was the one who had to sit there with my poor sister screaming & kicking her legs since the cancer was in her bones. Your nurses continually told me she wasn’t in pain,. She most definitely was since she was literally screaming. I had to witness all that & be told things like “calm down” “you’re too focused on your sister” Even after all I dealt with there, I was still going to recommend your facility until I had an encounter with one if your charge nurses, Shaunte. On 4/23 Tues she was the nurse supervisor at the first floor nurses’ station. She usually worked upstairs so maybe she was filling in. We had questions about medications my sister was getting & when I said hospice was coming back that night to see what they can do, the nurse rolled her eyes & said “they been here already today” I was shocked at the eye roll but needed to be civil. I said “well they have to come back out & make recommendations” she said “well they can make all the recommendations they want but it doesn’t mean we are going to follow them” No reason for her to talk like that to me. I had nightmares that night about my sister screaming in pain & none of your people caring. I was sick. Hospice came & made the recommendation (still as confused as I was as to why it had to get to that point) which were implemented the next day. My sister only had one day of continuous comfort. She died the next day on 4/25 I still feel traumatized by her pain & agitation not being taken seriously & the fact I trusted your facility to make her comfortable. Then to have that charge nurse talk to me like that not even 48hrs before my sister died. Shame on you for having such a person as a supervisor. The rest of your staff are well meaning & kind. Out of the 100 or so nurses I’ve dealt with during my sister’s illness not one was rude & unprofessional to me like that.. Does your facility not understand the gravity of when a patient is in hospice & what the family is dealing with?. The CNAs, receptionists, most of the nurses, Alisha & kitchen staff were all great & empathetic & wonderful which led to me being shocked at having to deal with someone so nasty like that. My sister was dying. Another recommendation is to make your activities director know who is in hospice & who is not. She came into my sister’s room & chided her for not getting out of bed & doing things. It’s her job to get patients up, I get that. There shouid just be some kind of note or symbol. At that point, my sister was not out of bed for 5wks & was pretty much nonverbal since the cancer was wreaking havoc in her brain. If she tried to get up she would’ve collapsed due to muscle atrophy. You guys need to make a notation or something. If she got up due to being confused she could have fallen & with cancer in her bones that would’ve been awful.
EAST NECK NURSING & REHABILITATION CENTER
My mother who is 74 years old had major back surgery later January 2024. She was a patient at East Neck for about 30 days. This was her 2nd stay in a short term rehab, but the most significant. Taylor in Admissions made sure she was transferred from the hospital to EN with no issues. Dr. Balot was in frequently managing her medical issues and concerns as well as pain. Megan in social work communicated her plan of care to with me and coordinated a safe discharge. Also, the rehab department was amazing! She was up and walking in no time. My mother had no complaints and is extremely thankful for the staff at East Neck!!!
Arkansas Health Center
BENTON, Arkansas
Factual records indicate this state-owned facility maintains high nursing hours per resident and low staff turnover relative to state averages, with a recent history of zero inspection findings.
VIVO HEALTHCARE WEST ORANGE
I have been in many rehabilitation facilities in past and recent years, and one person stands out among all. Yvette Kemp Makes a patient feel very special. She goes the extra mile to make sure one is comfortable including cleanliness, and a large amount of positive mental support. I’m partially paralyzed and it did not take her long to be aware of my special needs, and made sure that I received the extra attention. From my observation she takes her job seriously and always with her friendly personality. Thank you Yvette for all your your special care.
FORDHAM NURSING AND REHABILITATION CENTER
I’m SO grateful for my PT team, they have been patient with me and assisted me in getting stronger during my stay!!! God bless them ALL!!!!
EAST NECK NURSING & REHABILITATION CENTER
"The patient expressed high satisfaction with their stay, highlighting the kindness and patience of the staff."
OCOEE TRANSITIONAL CARE CENTER LLC
"The reviewer provides a scathing critique of the nursing staff, describing them as rude and unprofessional while stating that patient comfort is ignored."
WILLOWBROOKE COURT SKD CARE CENTER AT LIMA ESTATES
LIMA, Pennsylvania
Public records characterize this facility by a two-cycle history of zero health inspection findings and registered nurse staffing levels that are nearly double the Pennsylvania state average.
Davidson Health & Rehab Center
My mother-in-law has been a resident of Davidson Health and Rehab for almost a year. She has received excellent care and she is happy every time we visit her. The staff is polite, attentive and kind. My family and I are grateful to have her staying in this beautiful facility.
RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER
Alisa the Unit Clerk at Rivers Edge is so up on her job.She makes sure that my wife who is a patient there gets to her appointment by making sure transportation is available ahead of time.Like I said she hears what u say and gives you the right response. Alisa is some one you can talk to..And the Nurseing staff are up on there job.
Fairview University Trans Serv
MINNEAPOLIS, Minnesota
Public records indicate this facility maintains zero inspection findings and provides nursing staff hours significantly exceeding Minnesota state averages.
VI AT AVENTURA
AVENTURA, Florida
Public records indicate this facility maintains high registered nurse staffing levels, zero reliance on contract labor, and staffing turnover rates significantly below state averages.
RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER
My aunt's been there for quite some time and she loves all of the nurses and the AIDS my uncle sits with her everyday for over a year and he loves everyone there as well, that's what matters to me thank you
LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT
I was cut by uranium glass, my own and was left to wait out in a chair, not a waiting room for over 30+ minutes and was not seen by a provider. Truly expect better from this hospital, seeing that I’ve been coming here for now 6 months.
VILLA MARIA POST ACUTE AND REHABILITATION
"The reviewer expresses deep gratitude for the compassionate care her mother received from specific staff members, though she notes the facility could use some physical updating."
LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT
I had my blood drawn at the Harrisville Clinic and it was wonderful. It was fast and easy and all 3 of the ladies in that office are absolutely WONDERFUL! They are very kind and they care.
VIVO HEALTHCARE WEST ORANGE
I just recently admitted my mother to this facility. When we toured, I saw everyone (staff and patients included) smiling and moving about the entire building. The morale felt great. Fatima in admissions was kind, helpful, and she made everything so easy for us. Sue (possibly admissions as well) was quick to respond, eager to help in any way, and extremely sweet. Additionally, the two people I’ve encountered at the front desk have been nice and helpful as well! Finally, the nurses have been present frequently so far and they have been very nice.
EAST NECK NURSING & REHABILITATION CENTER
I cannot say enough wonderful things about my experience at this facility. From the moment we called East Neck to see the place and entered the building, we were met with warmth, compassion, and a level of kindness that immediately put our family at ease. The staff truly go above and beyond and you can tell they care. the nurse, CNA, therapist, and team member we have encountered treated my loved one with patience, dignity, and respect. They took the time to explain each step of the care process, answer questions, and offer encouragement on difficult days. The rehabilitation team deserves special mention — their dedication, expertise, and positive attitude made all the difference in the recovery journey. Watching the progress from admission to (almost at) discharge has been remarkable, and we are so grateful for the support. In a world where healthcare can sometimes feel rushed or impersonal, this facility stands out. They treat patients like family, and that level of compassion truly matters. We are forever thankful to the entire staff for the care, kindness, and comfort they provided. We are so glad we came to tour this facility and met the people we did from the start. We thank god every day for those who gave their numbers and answer our questions any time of the day. Highly recommended for anyone looking for a skilled and caring place for their loved one. You won’t be disappointed
LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT
The nurses are great - But when An Er Doctor sends you home with a Very high blood pressure - it’s crazy and when the CNY cardiology department does nothing to investigate the cause of Months of High Blood pressure averaging 180/110 - Then you know it’s not safe to go to those places . Since June I’ve had cardiac Symptoms- and since July have had several med Changes - And the very high blood pressure has made Last year - I had an allergic reaction to something- as they were rolling me out of the Er heading for the observation room up on a floor. They asked me in transit if I wanted to be resuscitated?!! I’m said why and the nurse s said well because there is only one doc in the ER . I said Yes Please id like a Jump start The Docs Act like they know everything but Don’t even Know How To “ PRACTICE “. Its embarrassing to have to need an eR and know LCGH is the closest one to get to . They have no compassion don’t have common sense to quickly evaluate. They don’t listen to everything you tell them and then after seeing a CNY Doc a few times - Not one Doctor has done what they should be doing . I’m speaking up bc No One has done Extensive testing to find the cause. And given I’ve had a carotid Brain Aneurysm with a stent and coils .... you’d think after weeks of throwing pills at me - changing them , Someone would be serious and Do their Job before I can’t represent myself anymore . No one should be this sick for this long without a doctor following thru to determine the cause . Good thing I’ve kept all my notes .
DOWNTOWN BROOKLYN NURSING & REHABILITATION CENTER
Recently the nursing home relocated my mom from 3rd floor to the 2nd floor and about 2 wks ago she was relocated again to the 5th floor. So far we are very pleased with the CNAs and its residents. They both look out for my mom's wellbeing. All are very attentive and care for one another. My mom is kept clean and so is her room. Therefore, the family is very pleased with our Mother's upkeep. I would like to express my thanks and today, 5/7/25, to all of the staff of Downtown Brooklyn Nursing and Rehabilitation, but double thanks to CNA, Ellis. Thank you for ALL you do and the phenomenal job you do daily. Your caring and kindness does not go unnoticed. My family and i appreciation you. Today, 4/25/25, i would like to express my thanks and appreciation to Downtown Brooklyn Nursing and Rehabilitation and its Registered Nurses, Certified Nurse's Assistants and Occupational Therapists for taking good care of my Mom even as her mental condition progressives. Today, 4/10/25, I would like to express my thanks and appreciation to CN, Augustine. Thank you for your special care to my Mom, R. Acosta. I must say, the entire staff are always cheerful and willing to assist at any giving time. They are very attentive to each patient's needs. Again, the facility is spotless and very well kept. Keep up the great job to the facility leaders and its staff. It's been approximately 3 wks my mom was admitted to this nursing/rehabilitation, and the family is very pleased and happy with the service my mom has received. From the CNAs to the Occupational Therapists, Nidhi and Kermit. Both are exceptional in their task and caring to their patients. The facility is spotless including the beds, and the patients are cleaned and seemed happy. I would like to express my thanks to nutritionist, Ashley for taking the initiative and listening to the patient's concerns and adjusting their food intake to their preference. I would like to express my thanks and appreciation to CNA, Grayson. Thank you for all of your assistance and all that you do to make the day run smoothly. Keep up the amazing job that you do. I would like to express my thanks and appreciation to CNA, Tanesha Sutherland, she's a true gem and always pleasant, attentive and very helpful. My rating for DBNRC is A+. My mom's room is spotless and so is the dining room and the entire facility. Thank you to all the staff for your assistance, politeness and services. Although it's too early for a detailed review. My family and i are very pleased with how clean the premise is and how attentive the staff and nurses are.
BAYSIDE CARE CENTER
I wouldn't recommend you sending any of your love ones here! Nurses are rude, fatalities is dirty just so much.My parent was filled here and took forever to send them to ER.The next day I went to get their things it was packed and was about to be thrown in the trash.Do yourself a favor and look elsewhere
"The staff and physical therapy teams truly care about your recovery, and I left feeling significantly stronger thanks to their constant motivation and communication. While the nursing assistants and med-techs often work behind the scenes and deserve more recognition, their patience and individualized attention made me feel genuinely well-cared for during my stay. Overall, it was a positive experience where the floors were filled with kind people dedicated to getting me back on my feet."
Based on 3 reviews
LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT
"Dr. Mathis provided excellent care for the reviewer's son, performing expert stitches and identifying a long-standing orthopedic issue."
AVENTURA AT THE BAY
"A detailed and severe complaint regarding medical neglect, unsafe staffing levels, and inhumane conditions that have led to physical harm for the reviewer's mother."
CHARLOTTE BAY REHAB AND CARE CENTER
2nd visit here. Best Physical therapy. They have improved my quality of life. My Physical abilities have improved significantly. If needed I would chose Charlotte Bay again.
Trinity Elms
Staff involved in basic patient care was inept. During end of life care, assistive staff lacked respect, was yelling to coworkers outside of the room and laughing. Therapy staff remained affectionate and respectful but they weren't the ones providing regular care. A lack of empathy was shown by assistive personnel.
MAGNOLIA MANOR OF COLUMBUS NURSING CENTER - WEST
"Reviewer alleges illegal visitation blocks leading to emotional distress for the resident, while the facility cites CDC flu protocols as the reason for restrictions."
HYDE PARK HEALTHCARE CENTER
LOS ANGELES, California
Public records identify this facility as a one-star rated provider with a federal abuse alert, 100% registered nurse turnover, and significantly higher-than-average inspection findings and financial penalties.
CHARLOTTE BAY REHAB AND CARE CENTER
This place is awful and I believe fosters aa poor attitude related to patient treatment. My wife has been at this facility 3 times (Unfortunately I could not control her going to some other facility) She has been a patient at this lousy facility three times, Once for 6 days, once for 7 days, once for 36 days. Each time due to the negligence of this facility she had to be transferred to the ER for the same issues as they could not properly give her the correct treatment to ensure she did not end up in the ER. The most recent time she was transported she was admitted with acute respiratory failure, Influenza B, Pneumonia, High lactic acid, a UTI and several large pressure wounds for which I was never informed of and she developed during her last stay. Also, my wife had 1 personal item, her prescription glasses. When transported to the ER this facility could not even make sure her glasses went with her, Unbelievable. Recently, she experienced respiratory difficulties for about a half hour. I rang the nurse call. After 5 minutes when no nurse came, I went to the nurses desk to explain the concerns and asked for a nurse to please come down to her room. A NURSE DID NOT SHOW UP UNTIL 30 minutes later. How unprofessional. During my visits, I have experienced windows of up to 4 hours or more before a nurse stopped by. My wife is unable to speak and press a call button by herself, so getting frequent visits is very important. I find that the treatment at this facility is inadequate and personally a danger to patients. I truly don't believe this facility really cares about patient well-being. Fair to say we will never be going back to this facility and I am in process of submitting formal complaints with the proper regulatory organizations to ensure they are investigated.
DIVERSICARE OF BIG SPRINGS
Do not send your family here. My grandmother has been there for a few months and she has been in and out of the hospital because they aren't taking the proper precautions. They know she is a fall risk and yet, they don't seem to care. They have the right technology to prevent accidents from happening, but most of the nurses there are so ignorant that they won't use it.
VIVO HEALTHCARE WEST ORANGE
"The reviewer expresses deep gratitude toward multiple specific staff members for their sincerity and attentiveness during her relative's rehab."
DOWNTOWN BROOKLYN NURSING & REHABILITATION CENTER
When i came to the facility, i was very happy with the rehab staff. My therapist, Simon, worked very hard with me and always gave me fun and challenging tasks. Even though i was away from home, I was comfortable staying here. The staff was friendly, the rooms were clean, and my bed was always made. The one problem, the toilet in my room was broken and took a couple days to fix, and i always had a bathroom to use. Overall my experience here at downtown brooklyn nursing home was good, clean, all the people and workers are clean. I would recommend friends, family or anyone come to DBNR for short term or long term care.
SHERRILL HOUSE
"A family member alleges physical abuse of their mother by staff and claims management was dismissive and hung up on them. They accuse the facility of knowingly allowing abuse and retaliating against the resident."
EAGLE LAKE NURSING AND REHAB CARE CENTER
"An enthusiastic review praising the staff for their deep care and ability to personalize the experience for the resident and family."
REGENCY HEALTH CARE AND REHABILITATION CENTER
"The reviewer warns that patients are neglected, with long response times for call lights and a lack of assistance with eating or medication."
Dignity & Respect
"While we have encountered some dedicated staff who are professional and attentive to our needs, those positive experiences are too often overshadowed by heartbreaking instances of neglect and a lack of basic hygiene. It is devastating to see our loved ones treated with such indifference, from ignored medical emergencies to a complete disregard for their physical comfort and personal dignity. We want to trust these facilities, but the inconsistency in care makes us feel like we have to be constantly on guard to ensure our family members are treated like human beings rather than burdens."
Based on 257 reviews
RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER
"The author expresses high satisfaction with the CNAs who go above and beyond to care for his wife."
"The care here truly sets the standard for what nursing and therapy should be, and the attentive staff quickly helped me manage my pain and embarrassment after a difficult injury. My entire stay felt heartfelt because the nurses and therapists were so incredibly caring and professional from beginning to end."
Based on 3 reviews
LEXINGTON HEALTHCARE AND REHABILITATION CENTER
If I could give zero stars, I would. Absolutely horrible. My loved one was there recently and he contracted rashes and sores due to neglect. We had to practically force the employees to do the bare minimum (shower, change his clothes, walk him around). The place was filthier than the hospital and staff were hard to find. Everyone was clearly under cared for. It was difficult to get him out of the facility due to the employees’ lack of communication and effort. It took them days to get my loved one his medications which caused him more problems! I wouldn’t wish this place upon my worst enemy. If you care about the well being of your loved ones DO NOT take them here!
DIVERSICARE OF BIG SPRINGS
"While the staff is polite, the reviewer expresses concern over delayed meals, late medication, and a lack of grooming for her father."
LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT
I received excellent care, starting with the EMT’s who transported me to all of the nurses & technicians in the ER. Everyone was pleasant & explained what they were doing. Thank you very much.
"Searching for care in Florida has been a true rollercoaster, as we’ve encountered everything from terrifying safety lapses like oxygen shortages to world-class rehabilitation teams that helped my family walk again. While some buildings are just polished veneers for neglect, we’ve found that the right facility—specifically those with communicative doctors and engaging activities—can make all the difference in a recovery."
Based on 11 reviews
RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER
My mother was in this facility. She woke up one morning for breakfast. She had a headache so she told the nurse that she was going to lay back down which was around 9am. When lunch came no one checked on her or even woke her up to take her beds. Long story short, not one nurse or aide try waking her up all day or night so she did without medications or food. The next day around 9am a nurse went into her room to wake her and my mother was unresponsive. My mother had a stroke the prior morning. She laid there for over 13 hours and no one checked on her. When we got to the hospital she was on life support, they told us there was nothing they can do for her. My mother was brain dead because they waited too long to call an ambulance. We had to take my Mom off of life support and she passed away. And not to mention, they weren't giving her the blood thinner that she was supposed to be taking.
ABERCORN REHABILITATION CENTER
The worst place I have ever stayed at... The worst food I have ever attempted to eat... There are a few nurses that are some what okay...but the weekend nurses are terrible...I th..ok r rehab after surgery ...if you ever get the chance to stay there... don't.
LEXINGTON HEALTHCARE AND REHABILITATION CENTER
The staff at Lexington Rehab were helpful and were really concerned with my well being. The staff was introduced to me upon arrival and each one has a part in my healing process. I was made to feel important and was listened to. Thanks to all the staff that treated me like family and not just a person occupying a bed.
RIVER'S EDGE REHABILITATION & HEALTHCARE CENTER
My mother was only there from 11 pm last night until 8 this morning. She called me at 6 am and told me to get her out of there. No one would help her or assist her to the bathroom. She was told to go in her diaper. My mother is not accustomed to wearing diapers and not using a commode or toilet at home or when she was in the hospital. The place is not very clean either. I live rate this place 0 stars.
FORDHAM NURSING AND REHABILITATION CENTER
Overall I was pleased with how clean the facility was. There were no odors lingering in the hallways, patients were not aimlessly roaming the corridor looking unkempt and the staff was very accommodating so it brought me great joy knowing my loved one was in a place such as this. Keep up the good work.
EAST NECK NURSING & REHABILITATION CENTER
Most Aides are caring and nurses are as well. Cheryl in Medicade is wonderful., and the Three women in the front corner office are very caring ALWAYS. Betty at reception desk says hello to me and goodbye. Physical treat me and my wife with care. Very few problems with staff
"While I’ve experienced genuine warmth from many hardworking aides and "top-notch" therapy teams who make these facilities feel clean and welcoming, the quality of care can feel inconsistent. It is comforting to be met with compassion and friendly faces, but it is deeply unsettling to know that administrative oversights can still lead to lapses in critical medication management when we are at our most vulnerable."
Based on 10 reviews
Premier Living and Rehab Center
Lake Waccamaw, North Carolina
Premier Living and Rehab Center is a federally designated Special Focus Facility with an abuse icon, one-star ratings in every category, and over $380,000 in recent fines.
Staff Kindness
"While we have encountered some instances of dismissive attitudes and slow responses that leave us worried about our loved ones' care, most of our experiences are defined by truly compassionate professionals who treat our families like their own. We deeply value the nurses and doctors who take the time to be patient and welcoming, as their kindness often makes a difficult medical situation feel manageable and secure."
Based on 574 reviews
KING DAVID NURSING AND REHABILITATION CENTER
I visited several times to see my loved one. The entrance was inviting. Check in process was easy. The receptionist was friendly. Lots of daily activities. My loved one raves about her doctor, PT and OT. They are very supportive and encouraging. Her room was large and clean. It's really cold in the room. Linens are changed nearly every day and bed is made. Concerns about the dietary restrictions were addressed but not rectified. Food missing off her tray. Concerns about the toilet leaking urine on the floor have gone unaddressed for over a week according to my loved one. Some of the GNAs are sarcastic and doing the minimum. My loved one asked staff if they could have a sheet on the floor to soak up urine but was denied. Her footies get wet and when asked for a clean pair, was told she was issued one pair on admission this she would not receive a clean pair. This is concerning 😟. Otherwise, it's been a positive experience for my loved one who is looking to come home.
Cleanliness
"While we have encountered some floors that are kept tidy and professional, we are deeply troubled by the frequency of "disgusting" conditions and even sightings of pests in the common areas. It is heartbreaking to see our loved ones in environments that feel unsanitary, and we often worry that a lack of basic cleanliness reflects a deeper neglect of their overall health and dignity."
Based on 205 reviews
FORDHAM NURSING AND REHABILITATION CENTER
Thank you, the rehab therapist's who helped me through my recovery. They were very compassionate with the patients. Thank you everyone.
LAKE BENNET CENTER FOR REHABILITATION & HEALING
My husband was placed in Lake Bennet On January 9, 2025. We have received good care and communication with staff. They keep you informed about progress of your love one.
DOWNTOWN BROOKLYN NURSING & REHABILITATION CENTER
When I placed my mother in Downtown Nursing and Rehabilitation Center (DNRC) I did not know what to expect. To get to the point I am really quite pleased with them. The first one I met there was a lady from admin ( Gabriella), she was so welcoming, genuine, sympathetic to the needs of my family. As I was waiting for the finance officer Tanisa (who was extremely helpful and kind), I noticed how the staff there were treating and talking to the people under their care, (as if they where there own grandparents). The facility was clean inside and out. The facility was secure. There was another lady from administration (Sabrina), She was really understanding and calming. I have to mention the staff at the reception desk, they are always pleasant and efficient no matter what time of day I see them.
SHERMAN OAKS HEALTH & REHAB
"A severe complaint detailing psychological trauma, medical neglect by night staff, and overall indifference toward patient needs, despite some kind day staff."
LEXINGTON HEALTHCARE AND REHABILITATION CENTER
"The reviewer felt their wife was safe and well-cared for during Hurricane Milton, highlighting the facility's preparedness and staffing."
Vi at Grayhawk, a Vi and Plaza Companies Community
SCOTTSDALE, Arizona
This 36-bed facility is characterized by high nursing-to-resident ratios, low staff turnover, and a recent history of zero inspection findings.
AVENTURA AT THE BAY
"A brief but positive review noting the facility is clean and the staff are helpful based on a visit to a brother-in-law."
ORLANDO HEALTH CENTER FOR REHABILITATION
Initially, we were hesitant to consider any type of rehabilitation facility due to past experiences. However, after learning that OH ARI provided three hours per day of physical and occupational therapy, we decided to give it a try—and we’re so glad we did. The staff, including but not limited to Karyn (PT), Raquel (OT), Ash (Nursing), Jeff (Nursing), and Anna (Case Management), were truly amazing. Each one of them went above and beyond to ensure our needs were met with professionalism, compassion, and dedication. One of my primary goals was to return home as quickly and safely as possible. Thanks to the incredible support and encouragement from the team, I was able to exceed expectations and discharge earlier than anticipated. The facility itself is outstanding. Should the need for rehabilitation arise again, I will absolutely choose OH ARI without hesitation.
BOSTON HOME, INC (THE)
"The reviewer alleges physical abuse and medical negligence, stating a nurse forced medication down a patient's throat while the patient was gagging and the doctor was dismissive of pain."
"My experience in Florida facilities has been a mixed bag; while I’ve found some places where the therapy is exceptional and the staff treats you like family, others feel disorganized and dismissive during high-stress times like hurricane evacuations. I’ve learned that the quality of care really depends on the specific administration, as a dedicated team can make you feel safe and respected, but a lack of communication or empathy can leave you feeling abandoned."
Based on 12 reviews
Discharge Planning
"It’s been a relief to see our loved ones regain enough strength through therapy to finally head home, but the transition process itself often feels like a gamble. While some staff go above and beyond to prepare us, we’ve also faced frustrating communication gaps and felt like we were chasing down discharge coordinators just to get a clear plan or timeline."
Based on 52 reviews
ABERCORN REHABILITATION CENTER
"An extremely serious allegation of physical abuse, neglect, and starvation that resulted in severe bed sores and an emergency hospital admission."
EAGLE LAKE NURSING AND REHAB CARE CENTER
"The reviewer is very pleased with the friendly staff and feels confident about the care their loved one is receiving."
LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT
"Dr. Mathis made the patient feel exceptionally comfortable during a procedure to stitch their knee."
DOWNTOWN BROOKLYN NURSING & REHABILITATION CENTER
"A family member reports a serious safety concern where patients were left unsupervised during a fire drill; notably, the owner's response incorrectly treats this as a positive review."
Summerstone Health and Rehabilitation Center
"The reviewer expresses extreme distress over their father's neglected breathing treatments and staff members congregating in lounges instead of responding to call bells."
"Searching for the right place for our loved ones in Florida, we’ve found that while the transition is always emotional, the compassion from individual staff members and the effectiveness of the rehab teams have been a huge relief. We’ve noticed that when facilities prioritize cleanliness and keep the residents engaged with activities, it truly transforms the experience from a clinical stay into a place where our parents and siblings feel genuinely valued and cared for."
Based on 12 reviews
PEACE CARE ST JOSEPH'S
"The reviewer highly recommends the facility after two month-long stays, highlighting the knowledgeable and caring staff."
LEXINGTON PARK NURSING & POST ACUTE CENTER
"A balanced review that highly praises the therapy and social services departments while noting minor incidents where the mother was left in the bathroom too long."
LEWIS COUNTY GENERAL HOSPITAL-NURSING HOME UNIT
Leaving 5 stars for the new wide bore MRI machine. It’s a bit loud, but they all are. I have claustrophobia but handled this easily. Julie broke it up in short timed segments and explained what was coming. She’s an excellent MRI tech. Don’t put it off if you need one done!
EAGLE LAKE NURSING AND REHAB CARE CENTER
"The reviewer claims the staff is useless and lacks skill, comparing them unfavorably to a seeing-eye dog."
"We’ve been coming here for many years and have consistently found the staff across the various clinics and the ER to be incredibly friendly, professional, and thorough. Our experiences have ranged from quick, efficient emergency visits to long-term care where the medical teams are consistently attentive and highly recommended."
Based on 3 reviews
LAKE BENNET CENTER FOR REHABILITATION & HEALING
"The reviewer is highly satisfied with the professional, friendly atmosphere and the quality of rehabilitation care her sister is receiving."
DOWNTOWN BROOKLYN NURSING & REHABILITATION CENTER
I give 5 stars because everyone is professional and great. All the staff is nice, respectful, and helpful. I'm happy to be going home and I will miss everybody, especially my trainer Simon.
VILLA MARIA WEST SKILLED NURSING FACILITY
HIALEAH GARDENS, Florida
This facility is characterized by staffing levels that significantly exceed state averages, zero reliance on contract labor, and lower-than-average staff turnover rates.
Abbotts Creek Center
My mother was in rehab here for 5 months & had excellent care. The CNA’s Amber, Josh & Angela treated her like family and were always there shortly after she called them. She never had to wait on anyone. Nurses Penny & Rhonda took good care of her also as well as all the others whose names I can’t remember. The staff made her stay a pleasant experience. Monty & CeCe are awesome & so were the other therapists. Food was not good
Fall Prevention
"It is terrifying to see our loved ones labeled as high-risk for falls and then left unsupervised, often leading to preventable new injuries like hip fractures that set back their recovery. While we appreciate the dedicated physical therapists who help with mobility, we often feel we have to constantly supervise the staff ourselves to ensure basic safety measures, like bed rails or simple monitoring, are actually being followed."
Based on 18 reviews
Summerstone Health and Rehabilitation Center
"The reviewer warns that despite a clean appearance, the facility suffers from severe administrative failures, staffing shortages, and a lack of basic resident care."
CHARLOTTE BAY REHAB AND CARE CENTER
"A former patient gives a top-notch rating, specifically highlighting the excellent physical therapy department and the encouraging staff."
SHERMAN OAKS HEALTH & REHAB
My mom was recently there for 2 weeks - it was wonderful care and wonderful, helpful staff. Thank you for taking great care of the most important person in my life.
LAKE BENNET CENTER FOR REHABILITATION & HEALING
"The patient reports a nightmare experience involving ignored dietary needs for diabetics, poor food quality, and unaddressed roommate pain."
Summerstone Health and Rehabilitation Center
"A very positive review detailing a successful rehab stay, praising specific staff members for their kindness and the effectiveness of the discharge planning."