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    HIGHLANDS HEALTH AND REHABILITATION CENTER

    3549 NORRISWOOD, MEMPHIS, TN 38111

    (901) 325-7820 View on Google Maps

    180 beds · For profit - Corporation

    CMS Provider #445165

    Data updated: June 1, 2026

    🔒Premium

    Overall Rating

    ★★★★★

    Health Rating

    ★★★★★

    Staffing Rating

    ★★★★★

    Quality Rating

    ★★★★★

    Daily nursing care

    3.4 hrs/resident

    Getting worse

    Inspection findings

    25

    More issues

    Ownership changes

    0

    For-profit corporation with 100% ownership by The Bay at Highlands Holdco LLC.

    Complaint trend

    More complaints

    Recent data indicates multiple complaint-driven inspection findings, including 11 complaint-related records in the most recent history.

    Facility vs. Tennessee Averages

    Overall Rating

    Facility★★★★★
    State Avg★★★★★
    Below State Avg

    Health Inspection

    Facility★★★★★
    State Avg★★★★★
    Below State Avg

    Staffing Rating

    Facility★★★★★
    State Avg★★★★★
    Below State Avg

    Quality Rating

    Facility★★★★★
    State Avg★★★★★
    Below State Avg
    State staffing benchmarks:Nursing hours/resident/day 3.9RN hours/resident/day 0.6

    HIGHLANDS HEALTH AND REHABILITATION CENTER — Overview

    Public records for this Memphis facility show nursing care hours below state averages, a high-severity inspection finding in early 2026, and a total nursing turnover rate exceeding 53%.

    Located at 3549 NORRISWOOD, MEMPHIS, TN 38111. 180-bed for profit - corporation nursing facility with a CMS overall rating of 2 out of 5 stars.

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    Data updated: June 1, 2026 · CMS, OSCAR, state inspection records

    NursingHomeIQ provides informational synthesis to help families make informed decisions. This does not constitute legal, financial, or medical advice.

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