NORVIEW HEIGHTS REHABILITATION AND NURSING

"I cannot express how grateful I am for the exceptional care my loved one received at Norview Heights Nursing Home. From the moment we stepped through the doors, we were greeted with warm smiles and a welcoming atmosphere. The changes in staff here truly goes above and beyond. They are not only professional and skilled but also incredibly compassionate. Each caregiver treats the residents like family, showing genuine interest in their well-being and happiness. The nursing team is attentive and responsive, ensuring that all medical needs are met promptly. The facilities are clean, comfortable, and well-maintained. The common areas are beautifully decorated and inviting, providing a pleasant environment for socializing and activities. Speaking of activities, Norview Heights offers a fantastic variety of programs that keep residents engaged and active, from art classes to exercise sessions and movie nights. I also appreciate the open communication with families. The management team is approachable and always willing to discuss any concerns or updates. It’s clear that they prioritize both the residents' and families' peace of mind. Overall, I highly recommend Norview Heights Nursing Home to anyone looking for a caring and supportive environment for their loved ones. It feels like a home ."

"Our family had a very concerning experience with this facility. Five outfits belonging to our loved one, were lost while she was a resident. Every item was clearly labeled with her name, yet the clothing was never located or returned. In addition, her wheelchair was removed from her room when another resident was placed there. The family was not notified that the wheelchair had been removed or where it was taken. We were told the Housekeeping Manager was the only person who knew its location, but due to poor communication and lack of documentation, staff were unable to provide that information at the time. We also observed a serious safety issue. There is a sign posted outside stating the doors lock at 8:00 p.m., but the doors are never locked. Anyone can walk into the facility at any time during the night, which raises major safety concerns for residents and families. Overall, these experiences reflect significant problems with communication, accountability, and resident safety. Families deserve transparency, proper handling of personal belongings, and secure facilities."

"Norview Heights really is a great facility. The staff is friendly and the leadership is the very best. Alice, DON truly cares about the residents in their community and it shows. It feels like a home and not just nursing facility. Brittani, Administrator is always spunky and has really increased that home like feeling since coming on just a few months ago."

"This is the second time I have been in Norview Heights Rehabilitation. I has dramatically improved and I highly recommend it. The staff are attentive and great. The Nurse's are above board and the Administration really are attentive to your needs and truly care. I give this rehab 5 Stars and feel this should be a model for the State inspectors to base how other should be."

"Lisa in Activities has been a big change to Norview, my family and I are so thankful for her and changes that she has made. It's amazing how every time I talk to or see my mother in law, she is excited about the activities that are presented on the calendar. Bingo is her all-time favorite. Just the fact that my mother-in-law is now coming out the room brings us so much joy. You all did a wonderful job in hiring Lisa"

"As a paramedic, I’ve been in and out of countless rehab and nursing facilities, and I’ve seen everything from the worst to the best. Norview Heights Rehab and Nursing is truly one of the best. The environment is exceptionally clean, the staff are attentive and professional, and nursing and physician support is readily available when needed. Management is caring, approachable, and takes the time to listen and respond to concerns. It’s clear that patient care and comfort are top priorities here, and it shows in every interaction"

"This place is a joke! My husband was in there for less than 24 hours and l got him out! He fell out of his bed the same night he got there and laid in his urine for 2 hours calling for help. No remote for tv, This place is dirty . Sharing toilet with strangers. Came in for rehab. Had to take him back to emergency room, and know one would help me get him in the vehicle to transfer him. If you have love one's that you care about this is not a place for them! With a caring heart please go in and look for yourself!"

"The staff is very professional and caring. They care for each person as if they were family and take the time to ensure they are comfortable and all their needs are provided. The staff is very friendly and warm welcoming. The nursing team is well trained and very proficient. The leadership team ensures are protocols are followed allowing for the safest environment for your loved on. The administrator (Ms. Marshall-Hodges) ensures that the facility abides by every regulation and ensures the team is always learning new and better ways to care for everyone that stays there. Best rehabilitation and nursing center in the area by far!!!"

"When I first came to norview heights I saw how nice and perfectional the staff was especially when it comes to taking care of the residents most places don't care and they are not clean .they keep this place clean around here u can tell they care it look like Brittany has made a big difference since she has been here as well.they residents are always doing some type of activities and smiling. Good to see people there age still have something to smile about .the staff here makes sure of that.good job"

"Friendly staff receptionist is very friendly she makes you feel at home and comfortable. To me it feels like a home away from home and also a Pleasant Atmosphere the food is great very clean activities is great aswell working with the residents and last but not least the new admin is great she is so bubbly always checking to see if anyone needs anything I highly give this building 5stars Great Work Norview Heights Thank you for all you guys do!!!!"