SOUTH HILLS REHABILITATION CENTER

1166 E. 28TH AVENUE, EUGENE, OR 97403

110 beds · For profit - Limited Liability company Wheelchair accessible

CMS Provider #385167

Data updated: March 1, 2026

Overall Rating

★★★★★

Health Rating

★★★★★

Staffing Rating

★★★★★

Quality Rating

★★★★★

Daily nursing care

5.5 hrs/resident

Steady

Inspection findings

13

More issues

Ownership changes

0

Owned by Volare Health, a for-profit chain of 16 facilities.

Complaint trend

More complaints

26 complaints resulting in inspection findings within the last two cycles.

State avg total staffing: 5.0 hrs/resident/day

1

administrator departed in past year

22.0%

of nursing hours from contract/agency staff

Source: PBJ data, 2025Q3

★★★★★

61 reviews

"They weren't watching my mom properly.. she fell and hit her head..making her wait for 2 hours before contacting us!!? DO NOT LEAVE YOUR FAMILY HERE!!! They manipulated me into leaving my mom there because of some famous ice skater they have there. Most of their staff is amazing, but their noc shift nurses suck!! We had to bring her food and her own bedding."

"My dad came here and over the span of my time visiting, the whole place reeked of urine, floors were sticky. The paper towel dispenser in my dad's bathroom didn't work and they never fixed it despite telling them several times. The remote control for the television in his room didn't work, I ended up fixing it myself. I asked them to have the person responsible for taking care of my dad to contact me with details of his treatment plan, they never did. When my dad was discharged they lost his clothes and sent him home by himself in a diaper and his gown, despite his mobility issues. Everyone seemed friendly, but they need to be more attentive."

"I have very little good to say about how my spouse was treated at this facility. I spent 8-9 hours with him per day and he commonly spent the entire day with very few staff members ever stopping in, and that was usually just for medication given to him, or meals. I asked the Nurse what the medications were and she stated she couldn't pronounce the names. They seemed to avoid helping with toileting, it seems possibly because I was there and they assumed I could help him. The Nurse Practitioner who saw him was excellent, and caring. The rehab (PT, OT, speech) initial evaluation was thorough, but daily rehab just didn't happen, to actually attempt to strengthen him, after the initial evaluation, not sure why. I would ask to have the nurses and other staff to make sure rehab providers knew we wanted them to come by when they were in the center, and often later found out the rehab providers had come and gone without seeing him."

"My 88 year old Mother was sent to South Hills Rehab, after falling and breaking a hip, see spent quite a while on the rehab floor, where it was decided, that her returning to her previous residence would not be possible. She was then moved upstairs to the residential floor, where she stayed for several months, the staff on both floors were always very attentive to her needs, they were friendly and understanding of the stresses involved in an elderly individual going through so many changes at once. We visited on numerous occasions and the staff was always friendly and courteous, to us and our mom, the only reason we moved her out of there was due to the fact it was over 100 miles one way for any of us to visit, so she was moved to a facility closer to our homes. I want to thank all the staff on both floors for being such an awesome care team. You guys/girls are the best. I would recommend South Hills rehab highly, to anyone."

"I don’t understand the negative reviews because my experience was the complete opposite The staff are very attentive and caring. The food is exceptional for an institutional setting. The building is clean and there is a space to go outside and enjoy the sun and trees. My walking improved after spinal surgery with the help of the excellent therapy I received. I would highly recommend South Hills Rehab to anyone looking for a skilled nursing facility."

"I have been at the facility everyday for the past three months hoping my mother will get well enough to go home soon. My experience has been amazing-everyday!! The LPN’s, CNA’s PT’s, OT’s, house keeping and regular staff have been nothing but caring and professional. Folks this is a very difficult profession, but everyone I’ve crossed paths with has shown they care deeply about their roles snd every residents wellbeing. Each staff member takes the time to explain the why’s and the why not’s whenever I’ve had questions or concerns. I wish I could name you all-but it would not be fair because I’m not able to be there 24/7. I can say however, another family member also spends a lot of time in the facility and feels exactly the way I do. Please know, we appreciate each and everyone for their hard work and dedication each and every day. Nothing but respect!!"

"I am currently a patient here. The CNAs are wonderful and very helpful. I had a Huge back surgery and the therapist have been wonderful as well. I have been here for 7 days I think now and I had a dr appointment that took 5 hours because the facility had the wrong time. 5 hours in a wheel chair is a very long time when I came back my lunch2 was very cold and I didn't like the meatloaf when I asked for something else well the kitchen was closed. So when it was dinner time again I didn't like what was served so I asked 4 different cnas for a chef salad and they left and never came back. So therefore I missed lunch and dinner yesterday. I did get a sandwich from nurses fridge but I still thought I deserved to have a meal. Not really sure what happened there but over all I have received great care I at times have trouble with my pain meds. I will ask for them and it will take an hour or more to finally recieve them. But I wanna thank you for all my care. I know it can be alot and I thank you with all my heart for my care."

"They didn't shower my mother in over 10 days. She's a vegetarian yet they brought her a plate full of meat and then says they were going to get " aggressive " if she didn't eat enough then stopped bringing her food all together. They brought in another patient's medications and luckily we had a family member there that caught that that wasn't the correct name before she ingested them. They brought in a bedside commode covered in fecal matter from another patient's room. Not to mention how they roughed her up to get out of bed because she just had hip surgery and can't walk yet but they were impatient. Also they don't care that she can't hear without hearing devices but didn't turn the hearing device on to communicate with her so she had no idea what they were saying but they were getting mad. There's so many more reasons that I would never leave my loved one in this facility if you want them to survive."

"I'm currently having a terrible experience with this place. My grandmother complained that the meat was too tough to chew so they are now blending ALL OF HER MEALS. We have asked them to stop several times and they refuse. Our family members are now bringing food to my grandmother in this facility. They are also not changing her regularly (incontinence) or getting her out of bed even once a day for physical therapy. If I had the power to pull her from their care I would immediately. She was in the hospital for a week before ending up here and in the hospital she was EATING SOLID FOOD AND WALKING."

"South Hills is an amazing facility. Located in the beautiful South Hills of Eugene, Oregon. From the moment you walk through the door, you are greeted by kindness and smiling faces. The staff are all friendly from the beginning, the food options are great, and the facility is kept nicely clean by the wonderful housekeeping staff."

Total Penalties

1

Total Fines

$121,905

Facilities in Chain

16

Chain Avg Rating

1.7 ★

Years Operating

40