185 CRESTLINE AVE, KALISPELL, MT 59901
155 beds · Non profit - Corporation
CMS Provider #275129
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
3.9 hrs/resident
Getting better
Inspection findings
7
Fewer issues
Ownership changes
0
Non-profit corporation; stable management with 0 administrator departures.
Complaint trend
More complaints
5 deficiencies related to complaints found in current records.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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Records indicate a facility with stable administration and zero use of contract labor, though recent inspections noted concerns regarding infection control and long-term resident quality metrics.
The data indicates that this facility maintains staffing levels and stability markers that differ from state averages in several key areas. Records show a total of 3.89 hours of nursing care per resident per day, which is largely consistent with the Montana state average of 3.97 hours. Notably, the facility reports zero reliance on contract or agency staffing, meaning all registered nurses, licensed practical nurses, and certified nursing assistants are permanent employees. This absence of temporary staff is a significant marker of care continuity. Additionally, the nursing staff turnover rate of 44.3% is lower than the state average of 55.6%, and the facility has experienced no changes in its top administration over the analyzed period.
Inspection history reflects a decline in the number of findings, dropping from 14 in the 2024 cycle to 7 in the 2025 cycle. However, the most recent inspection cited concerns regarding infection control and food storage protocols. In terms of clinical performance, long-stay quality measures were rated at 2 out of 5 stars, while short-stay quality measures were rated at 3 out of 5 stars. Financial records show no federal fines or payment denials in the current cycle, which contrasts with the state average of $59,718 in fines per facility. Compared to the surrounding neighborhood in Kalispell, which has a median income of $67,936, the facility operates within a community where roughly 18.6% of the population is age 65 or older.
The facility reported zero percent use of contract or agency nurses, compared to state averages that often rely on outside staffing for continuity.
Weekend staffing levels show a nursing care drop of approximately 8.5% compared to weekday averages, which is below the 10% threshold often used to identify significant weekend coverage gaps.
Records from December 2025 identified 7 inspection findings, including issues related to professional standards of quality, food procurement, and infection control.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 4★ | 4★ | 3★ | 3★ | 3★ | 3★ | 3★ | 2★ | 5★ | 5★ | 4★ | |
| Staffing | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 5★ | 5★ | 4★ | |
| Health | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 3★ | 4★ | 4★ | 4★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 4.0 hrs/resident/day
0
administrators departed in past year
Stable44.3%
State avg: 55.6%
40.0%
State avg: 45.7%
0.0%
of nursing hours from contract/agency staff
Low — good continuitySource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
52
Somewhat Walkable
Median Income
$67,936
Median Home Value
$371,600
Poverty Rate
9.9%
Age 65+
18.6%
Median Age
40
Pop. Density
60,177/mi²
Median Rent
$986
Google reviews provide firsthand accounts from residents' families and visitors.
Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 12/31/2025 | 0658 | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. | Minimal harm | 1/27/2026 | Standard | |
| 12/31/2025 | 0812 | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Actual harm | 1/27/2026 | Standard | |
| 12/31/2025 | 0880 | Infection Control Deficiencies | Provide and implement an infection prevention and control program. | Actual harm | 1/27/2026 | Standard | |
| 12/31/2025 | 0656 | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | Minimal harm | 1/27/2026 | Standard | |
| 12/31/2025 | 0697 | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. | Minimal harm | 1/27/2026 | Standard | |
| 8/20/2025 | 0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | Actual harm | 7/17/2025 | Complaint | |
| 8/20/2025 | 0604 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | Minimal harm | 9/15/2025 | Complaint | |
| 10/24/2024 | 0880 | Infection Control Deficiencies | Provide and implement an infection prevention and control program. | Actual harm | 11/26/2024 | Standard | |
| 10/24/2024 | 0692 | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. | Minimal harm | 11/26/2024 | Standard | |
| 10/24/2024 | 0693 | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | Minimal harm | 11/26/2024 | Standard |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
No penalties or fines recorded for this facility.
Ownership structure and changes can affect facility quality.
Years Operating
36
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| IMMANUEL LUTHERAN CORPORATION | Organization | — | — | 9/17/1953 |
| CRONK, JASON | Individual | — | — | 5/5/2013 |
| SCHIFFERT, MARTIN | Individual | — | — | 4/1/2025 |
| WEIDEMAN, MICHAEL | Individual | — | — | 5/1/2022 |
| CRONK, JASON | Individual | — | — | 5/5/2013 |
| WALDENBERG, TERYN | Individual | — | — | 8/26/2018 |
| WILTON, CARLA | Individual | — | — | 9/29/2019 |
| IMMANUEL LUTHERAN CORPORATION | Organization | — | — | 9/17/1953 |
| CRONK, JASON | Individual | — | — | 5/5/2013 |
| SCHIFFERT, MARTIN | Individual | — | — | 4/1/2025 |
| WEIDEMAN, MICHAEL | Individual | — | — | 5/1/2022 |
| CRONK, JASON | Individual | — | — | 5/5/2013 |
| WALDENBERG, TERYN | Individual | — | — | 8/26/2018 |
| WILTON, CARLA | Individual | — | — | 9/29/2019 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
No recent news coverage found for this facility.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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