HOLLY HEIGHTS CARE AND REHABILITATION

6000 E ILIFF AVE, DENVER, CO 80222

133 beds · For profit - Corporation Wheelchair accessible

CMS Provider #065124

Data updated: March 1, 2026

Overall Rating

★★★★★

Health Rating

★★★★★

Staffing Rating

★★★★★

Quality Rating

★★★★★

Daily nursing care

2.8 hrs/resident

Getting worse

Inspection findings

14

More issues

Ownership changes

0

For-profit corporation; no ownership changes in the last year.

Complaint trend

More complaints

The facility has had 14 complaint-related inspection findings in the most recent two cycles.

State avg total staffing: 3.7 hrs/resident/day

0

administrators departed in past year

6.1%

of nursing hours from contract/agency staff

Source: PBJ data, 2025Q3

★★★★★

80 reviews

"My family member was a resident at Holly Heights in October of 2025 and the care and staff was exceptional. The staff quickly got to know my mother and our family. They made the whole process of our mother rehab so much more enjoyable in what could have been a horrible time for our family. I would recommend this facility 10/10 times!"

"My mother stayed here for rehab and the facility had gone through some very recent remodels and it looks very clean! I was so happy with the therapy team especially Kesley the DOR. They truly took great care of our mother and we wouldn’t go anywhere else! Thank you Holly Heights Team!"

"Unfortunately, my mother was a resident of Holly Heights Nursing Care Center and Rehabilitation from December, 2023 to December, 2024. She passed away on December 3, 2024. I believe the extremely poor quality of her life there, and the lack of medical attention shortened her life significantly. During the first six months of her residency, she received subpar day-to-day care. She did have one CNA that she really liked, but she left when management changed. Complaints during this time period included being soiled for extended periods, slow response to the call button (upward of an hour), filthy living conditions, a mouse infestation, no emotional support and overall rude management that dismissed the family's concerns. My mother's vision greatly declined so it was hard for her to use a phone. We had to rely on staff to bring her a phone to have any type of communication. The staff was always so put out with this request, and would often hang up on family members. You were lucky if someone even answered the phone! It was hit or miss. Fast forward to September, 2024. This is when my mother truly suffered and declined. Ownership changed, which included a whole new administrative staff. They also cut staff and wages for existing employees (which was relayed to me by one staff member). Mom suffered a stroke that sent her to the hospital. Unfortunately, the stroke was undiagnosed by the hospital. She should have had an MRI performed. While in the hospital, she was diagnosed with a urinary tract infection. This to me, is a result of her not receiving proper hygiene care from staff. The biggest health concern, is that my mother was complaining of lower abdomen pain. This was ignored by the staff, doctor and social worker that got involved due to the family constantly asking for help. Because the facility refused to have additional testing done, the family had to go outside of the facility for further testing. As a result of a CT Scan, it was recommended that a colonoscopy be performed. By the time we got the clearance for this procedure from the Cardiologist, it was too late. We waited 8 months for this health condition to be addressed by the facility. My mother was just too weak for the procedure. I believe she had a serious health condition, as this was a hereditary condition that we were concerned about. The food menu changed dramatically once ownership changed. Many food items were discontinued, and food quality was so bad. Many residents complained of how awful the food is. How do I know this? Well, because many residents shared this with me. The food was so bad, that my mother had no desire to eat. Also, due to her stroke, she was unable to properly feed herself. The food was just dropped on her table. She had to fend for herself, and it was a real struggle for her. Every time family visited my Mother, we consistently had to clean off the food that was slopped on her chest, bedding and the floor. She was not able to hold a cup without spilling the contents all over herself and floor. We eventually purchased a non-spill cup for her. My mother was severely depressed in this facility and declined quickly as a result of living conditions and lack of empathy from the staff. The activity director only visited my mother one time (toward end of life). My mother's existence consisted of laying in bed all day, with headphones attached, listening to the same TV program over and over again. Unfortunately, I was out of state, so my visits were not as frequent as I'd like. They did become more frequent once I learned of the appalling living conditions. When I did visit, I was shocked, deeply saddened at what my poor mother succumbed to. She felt helpless and just checked out emotionally. ***This review is continued under the name J Dingo. This is just Part one. Google does not allow more than 4,000 characters.***"

"This place is amazing! The staff is so great and attentive, I hope my nana never gets hurt but, if she does, she’s going back here!"

"This place is horrible, the care is beyond horrible, 90% of these employees are there just for a pay check! They care nothing about the patient's or their needs and you would think the facility would care enough to hire the right employees, the director of nursing is just as bad pretending to care but gets mad if you complain about the care! Nobody ever answers the phone after 5 p.m. the director of nursing says they don't answer the phone because he only has one nurse for all those patients! The place is filthy and reeks of poop 💩. The floor is black with filth the carpet needs to be cleaned you would think with the money they charge this place would be cleaned! you would also think the nurses would be on it, some of these patients sit in their own feces for hours with nobody to care enough to change them :(. my dad is one of them! If I didn't show up all the time and complain he would stay like that for hours. I feel sorry for some of the patients who have nobody to check on them! I'm sure they don't like me but I really don't care!!! (do your damn job)! My Dad is in VA hospice care but can't even get the morphine that's needed for pain on time! The open wound on his back is bad now he has more bed sores, why because the facility does not get the patient out of the bed Maybe push them outside for a few minutes but NOPE not this place! There are a couple nurses that do their job but maybe just two of them. When my dad was new to this place I received a letter they wanted me to sign stating if my dad dies due to negligence on their part that I wouldn't sue them, of course I didn't sign it! But saved it! I had no choice but to keep my dad there because there was only two VA hospice facilities and the other one didn't have an open bed. Something needs to be done about this place !"

"I visited today to see my grandmother, and I left deeply upset, disturbed, and heartbroken. The treatment of the residents, including my own grandmother, was nothing short of unacceptable. From the moment I walked in, I noticed the facility had a strong, unpleasant odor. The atmosphere felt more like a prison than a place meant to care for and support the elderly. It was cold, uninviting, and entirely lacking the warmth or dignity that should define a care home. What upset me the most was the behavior of the staff. Several of them were snarky, dismissive, and downright rude—not just to us, but to the residents. My grandmother appeared scared and anxious around them. When we talked in private, she told us that some nurses yell at them and even tell them to "shut up." That is verbal abuse, plain and simple, and no human being—especially someone elderly and vulnerable—should be treated that way. Elderly individuals deserve to be cared for with patience, kindness, and respect. Sadly, that is not what I saw or heard today. I left with a pit in my stomach, concerned not just for my own family member but for all the residents forced to live in such an environment. This facility needs to be held accountable. I strongly urge families to thoroughly research and visit in person before choosing this place for their loved ones. No one should be made to feel afraid or invisible, especially in what should be their safe haven."

"I want to give the biggest thank you to Holly Heights. My dad was admitted here for rehab after a fall and was here for a little over a month. Before coming to Holly Heights, my dad’s strength declined significantly in the hospital as they wouldn’t let him get out of bed since he was a fall risk. It was hard to see my dad’s health and strength decline during this time and we didn’t know what to expect at any nursing home/rehab facilities. But Holly Heights was the blessing we needed. Thank you to your entire staff for what you’ve done with my dad! Soon after transfering to Holly Heights he was happy again and hopeful and regained energy/positivity to get his strength back to even better than normal. From the nurses, CNAs and entire therapy team, they all made a huge impact on him and our family. I can’t say thank you enough. I will always recommend Holly Heights to our family and friends or anyone looking for a rehab facility for their loved ones. My mom and I were in the facility every day with him. I saw the care he received, the amount of activities they do for the residents everyday, the amount of therapy he received during his stay, and we were able to attend the holiday party with residents and their families, and just seeing the entire staff being a helping hand for the residents is amazing. Thank you to everyone at Holly Heights for the love and care you gave my dad and our family. We will always hold you all close to our hearts!"

"This is part 2 of the previous review from Patricia Swanson. All of the above was reported to the facility, Ombudsman, Colorado Health Department and Adult Protective Services. An inspection was completed by the Health Department 1 1/2 months from my initial complaint. This was just too late. The facility was fully aware of pending inspections from various agencies, so they were able to portray a false impression of what normal conditions are really like because of the heads up. It should be noted, that the staff often blamed my mother the lack of her care. So, let's blame a stroke victim for her declining care? It's just easier for them this way I guess. She did this because she dreaded interacting with many employees, especially the social worker and the new management team. Her concerns fell on deaf ears. This is so shameful and inexcusable! Sadly, new management (director and nursing director) were not accountable in any way for the lack of care for my mother. I was told that weekly communication with the family was a courtesy only and should not be expected, and that they had lives outside of work. Yep, that's what we were told on a phone conference. If you are considering Holly Heights for the care of your loved one, please make sure to visit the facility, talk to residents, check the outside and behind the building. It's disgraceful. There are stacks and stacks of old beds and furniture! Check the most recent inspections of the facility by visiting medicare.gov. Also, check reviews on other websites. There is so much more that I could mention, but I would be writing a book. Everything I have mentioned has been witnessed, documented and video taped. My mother begged me to not let her pass away in this facility. It was by the grace of God that we were able to get her moved to a hospice facility of our choice within literal minutes of her passing so that did not happen in this horrible place! Now, I will continue to tell others about my Mom's experience. She deserved so much better!"

"We had a wonderful experience with Holly Heights and I want to thank everyone there for the loving care that they provided to my father. He was there only a month and passed this past week. All of the nurses, aids, and other staff were so patient with him and kind to him and made sure he had everything he needed and wanted. I felt like they were all a friend to him. Every time I visited, they were kind to me and very informative as to what was going on with his care. If anything changed with his condition, they always called us to let us know. We were grateful that they called us when they did because he went from walking around and laughing to his final stages in life very quickly and we might not have been there had they not called right away. I'm so grateful for that! The day he passed, a few of them came in to say goodbye and they brought a cart full of water and snacks for all of us who had been there for a few hours, which was very thoughtful. Thank you everyone there for providing such loving care to my dad (Ralph). We are so grateful!"

"If I could give zero stars I certainly would. My other recently passed away at the end of August and I called Holly Heights to let them know in September. I was very close with my mom as I am an only child and lost my dad 17 years ago. I have had a very hard time dealing with her death and an even harder time packing her things up. Anyway, I called a few times being transferred to my mom's old nurse, asking what the procedure was for collecting her belongings. They informed me both in September and October that her belongings were still in her room and that I could come and pack them when I was ready. But i asked if they could please pack her things for me because it was too hard emotionally for me as I had just packed her entire home and it was such an emotional roller coaster for me, I just knew I couldn't do it again so quickly. Then I called twice in November to pick up her belongings because they told me someone had packed them up and put them in laundry for holding. No one returned my calls so I called a final time on 11/26 only to be told that they "disposed'' of my mother's belongings. That it is policy to only hold items for 30 days and no one claimed them. I told them that was a lie and that I had been in contact with their office. I also told them no one called me and I should have been notified before they took it upon themselves to throw out my mom's belongings like trash. They are adamant that they called me but will not give me the phone number that they called, who they spoke to or who from their office it was that called. I know for a fact that they did not call me, after my mom passed they have never called me, not even to offer their condolences. My mom didn't have a lot but those were her things, she had little trinkets that I wanted to keep. The clothes she wore every day that smelled like her and little crafts that she made. Those things were worth more than all the money in the world to me and they just threw them out like she was garbage! I am so hurt and heartbroken and furious!!! I asked for the director to call me back but as you can guess, radio silence from them. Maybe if I hire an attorney that will get their attention. I am going to file a formal complaint for their conduct to this matter. I told them that I hope they are given the courtesy of a phone call to pick up their mother's belongings when she passes and aren't treated like trash."

Total Penalties

2

Total Fines

$15,548

Facilities in Chain

329

Chain Avg Rating

3.2 ★

Years Operating

51