495 NEW BOSTON ROAD, FALL RIVER, MA 02720
124 beds · For profit - Limited Liability company
CMS Provider #225194
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
3.6 hrs/resident
Getting worse
Inspection findings
9
More issues
Ownership changes
0
For-profit Limited Liability Company under Best Care Services chain.
Complaint trend
Fewer complaints
One deficiency identified through a complaint in 2024; three in 2023.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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Records for this facility show registered nurse staffing levels significantly below state averages and a high reliance on contract personnel, alongside a recent decline in health inspection scores and an increase in uncorrected findings.
The data indicates that this facility currently holds an overall rating of 2 out of 5 stars, which is lower than the Massachusetts state average of 3 stars. Records show a decline in several performance areas over the last 24 months, with the health inspection rating dropping from 4 stars to 2 stars and the total hours of nursing care per resident per day decreasing by 4.1%. In the most recent health inspection cycle ending December 2024, investigators identified 9 findings, an increase from 6 in the previous cycle. These included a high-severity finding involving a failure to provide appropriate treatment according to resident preferences and goals, as well as several findings related to accident prevention and emergency preparedness.
Staffing data reveals significant reliance on external personnel, with more than 65% of registered nurse hours being provided by contract or agency staff. While the facility maintains a stable administration with zero departures in the last year, the turnover rate for registered nurses is 50%, which is higher than the state average of 44.4%. Compared to its parent chain, Best Care Services, which averages a 1.8-star rating across 10 facilities, this location performs slightly above the chain average in health inspections but remains below state benchmarks for overall care quality measures. The facility was also issued one financial penalty of $8,278 in October 2025.
The facility reported 0.39 hours of registered nurse care per resident per day, which is 39% lower than the Massachusetts state average of 0.64 hours.
Agency or contract staff represent 65.2% of all registered nursing hours, indicating a high reliance on temporary personnel for skilled clinical care.
Total nursing hours drop from 3.59 hours on weekdays to 3.11 hours on weekends, representing a 13.3% reduction in available care staff during the weekend.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 3★ | 3★ | 3★ | 2★ | 2★ | 2★ | 3★ | 2★ | 3★ | 3★ | 2★ | |
| Staffing | 1★ | 1★ | 1★ | 1★ | 1★ | 1★ | 2★ | 2★ | 2★ | 2★ | 2★ | |
| Health | 4★ | 4★ | 4★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 2★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 3.9 hrs/resident/day
0
administrators departed in past year
Stable38.8%
State avg: 39.5%
50.0%
State avg: 44.4%
11.7%
of nursing hours from contract/agency staff
Low — good continuitySource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
30
Car-Dependent
Transit Score
32
Some Transit
Median Income
$60,076
Median Home Value
$335,800
Poverty Rate
16.3%
Age 65+
17.1%
Median Age
41
Pop. Density
30,558/mi²
Median Rent
$1,086
Google reviews provide firsthand accounts from residents' families and visitors.
Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 10/7/2025 | 0684 | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Actual harm | 10/20/2025 | Complaint | |
| 12/16/2024 | 0551 | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. | Minimal harm | 1/16/2025 | Standard | |
| 12/16/2024 | 0582 | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | No harm | 1/16/2025 | Standard | |
| 12/16/2024 | 0645 | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities | Minimal harm | 1/16/2025 | Standard | |
| 12/16/2024 | 0689 | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | Actual harm | 1/16/2025 | Standard | |
| 12/16/2024 | 0695 | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. | Minimal harm | 1/16/2025 | Standard | |
| 12/16/2024 | 0727 | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | Minimal harm | 1/16/2025 | Standard | |
| 12/16/2024 | 0745 | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. | Minimal harm | 1/16/2025 | Standard | |
| 12/16/2024 | 0883 | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. | Actual harm | 1/16/2025 | Standard | |
| 10/29/2024 | 0580 | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | Minimal harm | 12/6/2024 | Complaint |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
Total Penalties
1
Total Fines
$8,278
| Date | Type | Fine Amount | Payment Denial |
|---|---|---|---|
| 10/7/2025 | Fine | $8,278 | — |
Ownership structure and changes can affect facility quality.
Facilities in Chain
10
Chain Avg Rating
1.8 ★
Years Operating
56
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| CKSST HOLDING COMPANY LLC | Organization | — | 100% | 8/1/2022 |
| BONADIO & CO LLP | Organization | — | — | 8/1/2022 |
| RELIANT REHABILITATION HOLDINGS INC | Organization | — | — | 1/1/2023 |
| TWOMAGNETS LLC | Organization | — | — | 8/1/2022 |
| AL-MADI, SAMI | Individual | — | — | 8/1/2022 |
| CHAPLER, YAAKOV | Individual | — | — | 8/1/2022 |
| HINEDI, TAMIM | Individual | — | — | 8/1/2022 |
| MCNAUGHTON, JAMES | Individual | — | — | 8/1/2022 |
| STEINBERG, MOSHE | Individual | — | — | 8/1/2022 |
| STEINBERG, MOSHE | Individual | — | — | 8/1/2022 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
No recent news coverage found for this facility.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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