350 CONWAY DR, KALISPELL, MT 59901
110 beds · Non profit - Corporation
CMS Provider #275109
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
4.5 hrs/resident
Getting worse
Inspection findings
16
More issues
Ownership changes
0
Non-profit corporation owned by MTWY Health; ownership has remained stable for over three years.
Complaint trend
More complaints
The facility has three recent complaint-related inspection findings.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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The facility profile shows higher-than-average staffing hours and zero reliance on agency contract workers, but is marked by high staff turnover, a declining health inspection record, and a $35,815 federal penalty.
The data indicates a facility with high staffing levels but significant challenges in personnel stability and inspection performance. Analysis of staffing records shows 4.51 hours of total nursing care per resident per day, which is above the Montana state average of 3.97 hours. However, this is offset by a total nursing staff turnover rate of 54.5%, meaning more than half of the nursing workforce left within a twelve-month period. Records also show a decrease in care levels during weekends; total nursing hours drop from a weekday average of 4.51 hours to 4.15 hours on Saturdays and Sundays, while registered nurse care specifically drops from 1.25 hours to 1.0 hour. Notably, the facility reports 0% use of contract or agency staffing, suggesting all care is provided by permanent employees. Inspection history reflects an increasing number of findings, rising from 8 in late 2024 to 16 in mid-2025. These records include three instances where residents were found to have experienced actual harm. Furthermore, quality measures for long-stay residents are rated at the lowest possible level by federal regulators. While the facility maintains a stable administrative team with zero departures in the past year, the overall trajectory of health inspection scores and quality measures has declined over the last 21 months.
The facility reported 1.25 hours of registered nurse care per resident per day, which is higher than the Montana state average of 0.94 hours.
Total nursing staff turnover is 54.5%, which means more than half of the nursing staff left within a year.
The most recent health inspection documented 16 findings, including issues related to resident grievances, physical restraints, and maintaining resident dignity.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 4★ | 3★ | 3★ | 3★ | |
| Staffing | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 4★ | |
| Health | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 2★ | 2★ | 3★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 4.0 hrs/resident/day
0
administrators departed in past year
Stable54.5%
State avg: 55.6%
51.2%
State avg: 45.7%
0.0%
of nursing hours from contract/agency staff
Low — good continuitySource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
52
Somewhat Walkable
Median Income
$67,936
Median Home Value
$371,600
Poverty Rate
9.9%
Age 65+
18.6%
Median Age
40
Pop. Density
60,177/mi²
Median Rent
$986
Google reviews provide firsthand accounts from residents' families and visitors.
Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 7/17/2025 | 0550 | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0580 | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0585 | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0604 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0655 | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0656 | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | Actual harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0657 | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0677 | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0686 | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | Minimal harm | 8/31/2025 | Standard | |
| 7/17/2025 | 0692 | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. | Actual harm | 8/31/2025 | Standard |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
Total Penalties
1
Total Fines
$35,815
| Date | Type | Fine Amount | Payment Denial |
|---|---|---|---|
| 9/14/2023 | Fine | $35,815 | — |
Ownership structure and changes can affect facility quality.
Years Operating
40
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| MTWY HEALTH | Organization | — | 100% | 9/1/2023 |
| ROBBINS, ANNA | Individual | — | — | 7/12/2023 |
| GOGUEN, MICHAEL | Individual | — | — | 7/1/2018 |
| HARRIS, MICHELLE | Individual | — | — | 11/8/2021 |
| KARAS, JANE | Individual | — | — | 1/26/2021 |
| ROBBINS, ANNA | Individual | — | — | 7/12/2023 |
| ABEL, KEVIN | Individual | — | — | 3/11/2024 |
| BURKE, BRIGID | Individual | — | — | 5/3/2024 |
| GIBSON, WILLIAM | Individual | — | — | 3/1/2018 |
| ABEL, KEVIN | Individual | — | — | 3/11/2024 |
| MTWY HEALTH | Organization | — | 100% | 9/1/2023 |
| ROBBINS, ANNA | Individual | — | — | 7/12/2023 |
| GOGUEN, MICHAEL | Individual | — | — | 7/1/2018 |
| HARRIS, MICHELLE | Individual | — | — | 11/8/2021 |
| KARAS, JANE | Individual | — | — | 1/26/2021 |
| ROBBINS, ANNA | Individual | — | — | 7/12/2023 |
| ABEL, KEVIN | Individual | — | — | 3/11/2024 |
| BURKE, BRIGID | Individual | — | — | 5/3/2024 |
| GIBSON, WILLIAM | Individual | — | — | 3/1/2018 |
| ABEL, KEVIN | Individual | — | — | 3/11/2024 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
No recent news coverage found for this facility.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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