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    OCOEE TRANSITIONAL CARE CENTER LLC

    2320 EAST LAMAR ALEXANDER PKWY, MARYVILLE, TN 37804

    76 beds · Non profit - Corporation

    CMS Provider #445404

    Data updated: March 1, 2026

    62
    IQ ScoreA composite score from 0–100 combining federal ratings, staffing, inspections, penalties, and complaint history.

    Overall Rating

    ★★★★★

    Health Rating

    ★★★★★

    Staffing Rating

    ★★★★★

    Quality Rating

    ★★★★★

    Daily nursing care

    5.8 hrs/resident

    Getting better

    Inspection findings

    13

    More issues

    Ownership changes

    0

    Non-profit corporation ownership; no recent changes.

    Complaint trend

    More complaints

    4 complaint-related inspection findings in the most recent cycle.

    Facility vs. Tennessee Averages

    Overall Rating

    Facility★★★★★
    State Avg★★★★★
    At State Avg

    Health Inspection

    Facility★★★★★
    State Avg★★★★★
    Below State Avg

    Staffing Rating

    Facility★★★★★
    State Avg★★★★★
    Exceeds State Avg

    Quality Rating

    Facility★★★★★
    State Avg★★★★
    Below State Avg
    State staffing benchmarks:Nursing hours/resident/day 3.9RN hours/resident/day 0.6

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    NursingHomeIQ Analysis

    Summary

    The data for this facility shows a conflict between high permanent staffing levels—well above state averages—and a recent increase in regulatory inspection findings and significant weekend staffing reductions.

    Detailed Analysis

    Analysis of public records for Ocoee Transitional Care Center LLC reveals a profile of high nursing volumes coupled with a rising number of health inspection findings. The facility provides 5.81 total hours of nursing care per resident per day, exceeding the state average of 3.85 hours. Furthermore, registered nurse care is reported at 1.46 hours per resident per day, more than double the Tennessee average of 0.61 hours. Notably, the facility reports 0% use of contract or agency staffing, suggesting that all care is provided by permanent employees, which can contribute to greater continuity of care.

    However, the data indicates concerns regarding staffing consistency and regulatory compliance. There is a significant 49% decrease in registered nurse staffing hours on weekends compared to the overall daily average, suggesting a reduction in higher-level clinical oversight during those times. Additionally, the most recent health inspection in August 2023 resulted in 13 findings, an increase from only 2 in the previous cycle. These findings included issues with medication error prevention, pharmaceutical services, and resident rights regarding treatment refusal. Furthermore, fire safety records show uncorrected findings involving fire alarm system maintenance and the establishment of an emergency preparedness program. Quality measures for short-stay residents currently sit at a 2 out of 5 stars rating, indicating that performance on clinical outcomes for temporary residents is below state and national benchmarks.

    Key Findings

    The facility reports 5.81 hours of total nursing care per resident per day, which is significantly higher than the Tennessee state average of 3.85 hours.

    Registered nurse staffing levels on weekends (0.74 hours) are 49% lower than the weekday reported average (1.46 hours).

    Inspection records from August 2023 show 13 health inspection findings and 8 fire safety findings, including issues related to emergency preparedness and fire alarm maintenance.

    Performance Trends (24 months)

    This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.

    CategoryApr 24Jun 24Aug 24Oct 24Dec 24Mar 25May 25Jul 25Nov 25Jan 26Mar 26Trend
    Overall2★2★3★4★4★3★3★2★2★2★3★
    Staffing3★3★2★2★2★4★3★3★4★4★5★
    Health2★2★3★3★3★3★3★2★2★2★2★
    4-5 Stars 3 Stars 1-2 Stars

    Staffing Deep Dive

    Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.

    Weekend vs. Weekday Staffing

    Weekday5.8 hrs/resident/day
    Weekend5.0 hrs/resident/day
    Drop14% — Moderate drop

    RN Hours Specifically

    Weekday RN1.46
    Weekend RN0.74
    RN Drop49%

    State avg total staffing: 3.9 hrs/resident/day

    Administrator Turnover

    1

    administrator departed in past year

    Some change

    Nursing Staff Turnover

    Total NursingElevated

    45.6%

    State avg: 48.7%

    RN TurnoverHealthy

    27.3%

    State avg: 43.3%

    Agency/Contract Staff

    0.0%

    of nursing hours from contract/agency staff

    Low — good continuity
    RN contract %0.0%
    CNA contract %0.0%

    Source: PBJ data, 2025Q3

    Location & Neighborhood

    A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.

    Walk Score

    36

    Car-Dependent

    Neighborhood Demographics (37804)

    Median Income

    $73,912

    Median Home Value

    $204,500

    Poverty Rate

    8.9%

    Age 65+

    19.6%

    Median Age

    40

    Pop. Density

    27,224/mi²

    Median Rent

    $1,069

    Google Reviews

    Google reviews provide firsthand accounts from residents' families and visitors.

    2.8

    ★★★★★

    65 reviews

    Page 1 of 5

    Inspection & Deficiency History

    Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.

    DateTagCategoryDescriptionSeverityCorrectedTypeIC
    1/22/20260684Quality of Life and Care DeficienciesProvide appropriate treatment and care according to orders, resident’s preferences and goals.
    Minimal harm
    2/23/2026Complaint
    1/22/20260755Pharmacy Service DeficienciesProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    Minimal harm
    2/23/2026Complaint
    1/22/20260760Pharmacy Service DeficienciesEnsure that residents are free from significant medication errors.
    Minimal harm
    2/23/2026Complaint
    1/22/20260867Administration DeficienciesSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    Minimal harm
    2/23/2026Complaint
    8/17/20230578Resident Rights DeficienciesHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    Actual harm
    9/10/2023Standard
    8/17/20230623Resident Rights DeficienciesProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    Minimal harm
    9/10/2023Standard
    8/17/20230655Resident Assessment and Care Planning DeficienciesCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    Minimal harm
    9/10/2023Standard
    8/17/20230656Resident Assessment and Care Planning DeficienciesDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    Minimal harm
    9/10/2023Standard
    8/17/20230657Resident Assessment and Care Planning DeficienciesDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    Minimal harm
    9/10/2023Standard
    8/17/20230698Quality of Life and Care DeficienciesProvide safe, appropriate dialysis care/services for a resident who requires such services.
    Minimal harm
    9/10/2023Standard
    Page 1 of 2

    Penalties & Fines

    When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.

    No penalties or fines recorded for this facility.

    Ownership Records

    Ownership structure and changes can affect facility quality.

    Years Operating

    28

    Owner NameTypeRoleOwnership %Association Date
    OCOEE FOUNDATION INCOrganization100%7/1/2024
    OCOEE FOUNDATION INCOrganization7/1/2024
    PIONEER CONSULTING LLCOrganization7/1/2024
    TWIN RIVERS HEALTH & REHABILITATION LLCOrganization7/1/2024
    BRADLEY, DONIndividual7/1/2024
    BURTON, WILLIAMIndividual7/1/2024
    DAVIS, CLINTONIndividual6/18/2024
    HOLCOMBE, MICHELLEIndividual7/1/2024
    HUNT, BILLYIndividual1/6/2025
    KUPCHYNSKY, KATHLEENIndividual1/7/2025
    PHILLIPS, DOROTHYIndividual7/1/2024
    SALAZAR-CATRON, TERESAIndividual7/1/2024
    SHEEHAN, JOHNIndividual7/1/2024
    SHEEHAN, MARGARETIndividual1/7/2025
    SMITH, FRANKIndividual1/7/2025
    PHILLIPS, DOROTHYIndividual2/7/2024
    SHEEHAN, JOHNIndividual7/1/2024
    SMITH, FRANKIndividual2/7/2024
    OCOEE FOUNDATION INCOrganization100%7/1/2024
    OCOEE FOUNDATION INCOrganization7/1/2024
    PIONEER CONSULTING LLCOrganization7/1/2024
    TWIN RIVERS HEALTH & REHABILITATION LLCOrganization7/1/2024
    BRADLEY, DONIndividual7/1/2024
    BURTON, WILLIAMIndividual7/1/2024
    DAVIS, CLINTONIndividual6/18/2024
    HOLCOMBE, MICHELLEIndividual7/1/2024
    HUNT, BILLYIndividual1/6/2025
    KUPCHYNSKY, KATHLEENIndividual1/7/2025
    PHILLIPS, DOROTHYIndividual7/1/2024
    SALAZAR-CATRON, TERESAIndividual7/1/2024
    SHEEHAN, JOHNIndividual7/1/2024
    SHEEHAN, MARGARETIndividual1/7/2025
    SMITH, FRANKIndividual1/7/2025
    PHILLIPS, DOROTHYIndividual2/7/2024
    SHEEHAN, JOHNIndividual7/1/2024
    SMITH, FRANKIndividual2/7/2024

    Data updated: March 1, 2026 · CMS, OSCAR, state inspection records

    NursingHomeIQ provides informational synthesis to help families make informed decisions. This does not constitute legal, financial, or medical advice.

    NursingHomeIQ

    Data sourced from CMS, OSCAR, and state inspection records. Not affiliated with the U.S. government.

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