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    HILO BENIOFF MEDICAL CENTER

    1190 WAIANUENUE AVENUE, HILO, HI 96720

    52 beds · Government - State

    CMS Provider #125002

    Data updated: March 1, 2026

    74
    IQ ScoreA composite score from 0–100 combining federal ratings, staffing, inspections, penalties, and complaint history.

    Overall Rating

    ★★★★

    Health Rating

    ★★★★★

    Staffing Rating

    ★★★★★

    Quality Rating

    ★★★★★

    Daily nursing care

    6 hrs/resident

    Getting better

    Inspection findings

    15

    More issues

    Ownership changes

    0

    State-owned and operated.

    Complaint trend

    More complaints

    1 recent complaint-related inspection finding.

    Facility vs. Hawaii Averages

    Overall Rating

    Facility★★★★
    State Avg★★★★
    Exceeds State Avg

    Health Inspection

    Facility★★★★★
    State Avg★★★★★
    At State Avg

    Staffing Rating

    Facility★★★★★
    State Avg★★★★
    Exceeds State Avg

    Quality Rating

    Facility★★★★★
    State Avg★★★★
    Below State Avg
    State staffing benchmarks:Nursing hours/resident/day 4.7RN hours/resident/day 1.6

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    NursingHomeIQ Analysis

    Summary

    Hilo Benioff Medical Center is a state-owned facility with exceptionally high nursing-to-resident ratios and stable staffing, though recent public records indicate a sharp increase in health inspection findings and below-average clinical quality scores.

    Detailed Analysis

    Data from the Centers for Medicare and Medicaid Services indicates that Hilo Benioff Medical Center maintains high nursing staffing levels, providing approximately 6.01 total hours of nursing care per resident per day. This is 27% higher than the Hawaii state average. Specifically, the facility provides 1.48 hours of registered nurse care per resident day. While staffing volume remains high, the data shows a 15% reduction in nursing care hours during weekends compared to weekdays, which may impact consistency of service. Records show no administrator turnover in the most recent reporting period, and total nursing staff turnover is 30.4%, which is lower than both state and national averages.

    Conversely, the facility's health inspection trajectory shows a significant increase in reported issues. In the most recent inspection cycle, the number of findings rose to 15, compared to just 1 finding in the previous year. These findings included failures to honor resident rights to a dignified existence and delays in developing comprehensive care plans within the required seven-day window. Furthermore, public records show that quality measures for long-stay residents—which track clinical outcomes like pressure ulcers or falls—remain below state averages, resulting in a 2-star rating in that specific category despite the 5-star rating for staffing levels.

    Key Findings

    Staffing levels are significantly higher than state averages, with 6.01 total hours of nursing care per resident per day compared to the Hawaii average of 4.71 hours.

    The number of health inspection findings rose from 1 in 2024 to 15 in early 2025, including issues related to resident dignity, grievance policies, and immediate care planning.

    Nursing staff turnover is 30.4%, which is lower than the state average of 36.5%, indicating higher-than-average staff retention.

    Performance Trends (24 months)

    This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.

    CategoryApr 24Jun 24Aug 24Oct 24Dec 24Mar 25May 25Jul 25Nov 25Jan 26Mar 26Trend
    Overall5★5★5★5★5★5★5★5★5★4★4★
    Staffing5★5★5★4★4★4★5★4★5★5★5★
    Health4★5★5★5★5★5★5★5★5★3★3★
    4-5 Stars 3 Stars 1-2 Stars

    Staffing Deep Dive

    Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.

    Weekend vs. Weekday Staffing

    Weekday6.0 hrs/resident/day
    Weekend5.1 hrs/resident/day
    Drop15% — Moderate drop

    RN Hours Specifically

    Weekday RN1.48
    Weekend RN1.06
    RN Drop29%

    State avg total staffing: 4.7 hrs/resident/day

    Nursing Staff Turnover

    Total NursingElevated

    30.4%

    State avg: 36.5%

    RN TurnoverElevated

    35.0%

    State avg: 32.6%

    Agency/Contract Staff

    3.3%

    of nursing hours from contract/agency staff

    Low — good continuity
    RN contract %4.5%
    CNA contract %0.0%

    Source: PBJ data, 2025Q3

    Location & Neighborhood

    A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.

    Walk Score

    7

    Car-Dependent

    Neighborhood Demographics (96720)

    Median Income

    $75,265

    Median Home Value

    $421,800

    Poverty Rate

    14.6%

    Age 65+

    22.3%

    Median Age

    42

    Pop. Density

    50,453/mi²

    Median Rent

    $1,229

    Google Reviews

    Google reviews provide firsthand accounts from residents' families and visitors.

    Inspection & Deficiency History

    Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.

    DateTagCategoryDescriptionSeverityCorrectedTypeIC
    2/7/20250550Resident Rights DeficienciesHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    Minimal harm
    3/24/2025Standard
    2/7/20250584Resident Rights DeficienciesHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    Minimal harm
    3/24/2025Standard
    2/7/20250585Resident Rights DeficienciesHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    Minimal harm
    3/24/2025Standard
    2/7/20250655Resident Assessment and Care Planning DeficienciesCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    Minimal harm
    3/24/2025Standard
    2/7/20250657Resident Assessment and Care Planning DeficienciesDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    Minimal harm
    3/24/2025Standard
    2/7/20250677Quality of Life and Care DeficienciesProvide care and assistance to perform activities of daily living for any resident who is unable.
    Minimal harm
    3/24/2025Standard
    2/7/20250688Quality of Life and Care DeficienciesProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    Minimal harm
    3/24/2025Standard
    2/7/20250692Quality of Life and Care DeficienciesProvide enough food/fluids to maintain a resident's health.
    Minimal harm
    3/24/2025Standard
    2/7/20250695Quality of Life and Care DeficienciesProvide safe and appropriate respiratory care for a resident when needed.
    Minimal harm
    3/24/2025Standard
    2/7/20250710Nursing and Physician Services DeficienciesObtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    Minimal harm
    3/24/2025Standard
    Page 1 of 3

    Penalties & Fines

    When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.

    No penalties or fines recorded for this facility.

    Ownership Records

    Ownership structure and changes can affect facility quality.

    Facilities in Chain

    6

    Chain Avg Rating

    4.0

    Years Operating

    59

    Owner NameTypeRoleOwnership %Association Date
    HAWAII HEALTH SYSTEMS CORPORATIONOrganization7/1/1996
    BELCHER, DANIELIndividual6/1/2020
    BRINKMAN, DANIELIndividual7/2/2007
    FARIAS, CHADIndividual3/1/2021
    GOMEZ, LARAIndividual11/1/2022
    GRAY, JERRYIndividual2/1/2017
    IGNACIO, JAYIndividual4/1/2019
    KUROHARA, RANDALLIndividual2/1/2021
    NUNOKAWA, CLARYSSEIndividual6/1/2019
    SAKO, DEANNAIndividual9/1/2018
    SKRUCH, JOSEPHIndividual3/15/2022
    SMITH, STEPHENIndividual2/24/2018
    WONG, YVONNEIndividual10/1/2022
    YAMANAKA, RAEIndividual5/17/2016
    ZELKO-SCHLUETER, JENNIFERIndividual7/1/2022
    HO, BRENDAIndividual7/1/2016
    WALTJEN, JONIIndividual4/23/2001

    News & Media

    Recent news articles, lawsuits, and media coverage mentioning this facility.

    Hilo Benioff Medical Center Foundation's Be a Lifesaver Hawaii program donates 127 AEDs to Hawaii Police Department
    Hawaii Police Department
    Dec 18, 2025

    The Hilo Benioff Medical Center Foundation donated 127 AEDs worth $200,000 to the Hawaii Police Department to enhance emergency response for sudden cardiac arrest on Hawaii Island.

    OFFICE OF HEALTH CARE ASSURANCE ISSUES $2,190,000 PENALTY AGAINST HAWAIʻI ISLAND CARE CENTERS
    Department of Health
    Jun 12, 2025

    The Hawai’i Department of Health issued a cease and desist order and $2.19 million penalty against Hilo Urgent Care Center, LLC (including its Kea’au location) for operating clinical laboratories without required state permits and federal CLIA certification since 2003 and 2008 respectively.

    Data updated: March 1, 2026 · CMS, OSCAR, state inspection records

    NursingHomeIQ provides informational synthesis to help families make informed decisions. This does not constitute legal, financial, or medical advice.

    NursingHomeIQ

    Data sourced from CMS, OSCAR, and state inspection records. Not affiliated with the U.S. government.

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