1190 WAIANUENUE AVENUE, HILO, HI 96720
52 beds · Government - State
CMS Provider #125002
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
6 hrs/resident
Getting better
Inspection findings
15
More issues
Ownership changes
0
State-owned and operated.
Complaint trend
More complaints
1 recent complaint-related inspection finding.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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Hilo Benioff Medical Center is a state-owned facility with exceptionally high nursing-to-resident ratios and stable staffing, though recent public records indicate a sharp increase in health inspection findings and below-average clinical quality scores.
Data from the Centers for Medicare and Medicaid Services indicates that Hilo Benioff Medical Center maintains high nursing staffing levels, providing approximately 6.01 total hours of nursing care per resident per day. This is 27% higher than the Hawaii state average. Specifically, the facility provides 1.48 hours of registered nurse care per resident day. While staffing volume remains high, the data shows a 15% reduction in nursing care hours during weekends compared to weekdays, which may impact consistency of service. Records show no administrator turnover in the most recent reporting period, and total nursing staff turnover is 30.4%, which is lower than both state and national averages.
Conversely, the facility's health inspection trajectory shows a significant increase in reported issues. In the most recent inspection cycle, the number of findings rose to 15, compared to just 1 finding in the previous year. These findings included failures to honor resident rights to a dignified existence and delays in developing comprehensive care plans within the required seven-day window. Furthermore, public records show that quality measures for long-stay residents—which track clinical outcomes like pressure ulcers or falls—remain below state averages, resulting in a 2-star rating in that specific category despite the 5-star rating for staffing levels.
Staffing levels are significantly higher than state averages, with 6.01 total hours of nursing care per resident per day compared to the Hawaii average of 4.71 hours.
The number of health inspection findings rose from 1 in 2024 to 15 in early 2025, including issues related to resident dignity, grievance policies, and immediate care planning.
Nursing staff turnover is 30.4%, which is lower than the state average of 36.5%, indicating higher-than-average staff retention.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 4★ | 4★ | |
| Staffing | 5★ | 5★ | 5★ | 4★ | 4★ | 4★ | 5★ | 4★ | 5★ | 5★ | 5★ | |
| Health | 4★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 5★ | 3★ | 3★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 4.7 hrs/resident/day
30.4%
State avg: 36.5%
35.0%
State avg: 32.6%
3.3%
of nursing hours from contract/agency staff
Low — good continuitySource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
7
Car-Dependent
Median Income
$75,265
Median Home Value
$421,800
Poverty Rate
14.6%
Age 65+
22.3%
Median Age
42
Pop. Density
50,453/mi²
Median Rent
$1,229
Google reviews provide firsthand accounts from residents' families and visitors.
Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 2/7/2025 | 0550 | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0584 | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0585 | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0655 | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0657 | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0677 | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0688 | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0692 | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0695 | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. | Minimal harm | 3/24/2025 | Standard | |
| 2/7/2025 | 0710 | Nursing and Physician Services Deficiencies | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. | Minimal harm | 3/24/2025 | Standard |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
No penalties or fines recorded for this facility.
Ownership structure and changes can affect facility quality.
Facilities in Chain
6
Chain Avg Rating
4.0 ★
Years Operating
59
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| HAWAII HEALTH SYSTEMS CORPORATION | Organization | — | — | 7/1/1996 |
| BELCHER, DANIEL | Individual | — | — | 6/1/2020 |
| BRINKMAN, DANIEL | Individual | — | — | 7/2/2007 |
| FARIAS, CHAD | Individual | — | — | 3/1/2021 |
| GOMEZ, LARA | Individual | — | — | 11/1/2022 |
| GRAY, JERRY | Individual | — | — | 2/1/2017 |
| IGNACIO, JAY | Individual | — | — | 4/1/2019 |
| KUROHARA, RANDALL | Individual | — | — | 2/1/2021 |
| NUNOKAWA, CLARYSSE | Individual | — | — | 6/1/2019 |
| SAKO, DEANNA | Individual | — | — | 9/1/2018 |
| SKRUCH, JOSEPH | Individual | — | — | 3/15/2022 |
| SMITH, STEPHEN | Individual | — | — | 2/24/2018 |
| WONG, YVONNE | Individual | — | — | 10/1/2022 |
| YAMANAKA, RAE | Individual | — | — | 5/17/2016 |
| ZELKO-SCHLUETER, JENNIFER | Individual | — | — | 7/1/2022 |
| HO, BRENDA | Individual | — | — | 7/1/2016 |
| WALTJEN, JONI | Individual | — | — | 4/23/2001 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
The Hilo Benioff Medical Center Foundation donated 127 AEDs worth $200,000 to the Hawaii Police Department to enhance emergency response for sudden cardiac arrest on Hawaii Island.
The Hawai’i Department of Health issued a cease and desist order and $2.19 million penalty against Hilo Urgent Care Center, LLC (including its Kea’au location) for operating clinical laboratories without required state permits and federal CLIA certification since 2003 and 2008 respectively.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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