4935 S NATIONAL AVE, SPRINGFIELD, MO 65810
38 beds · For profit - Limited Liability company
CMS Provider #265871
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
4 hrs/resident
Getting worse
Inspection findings
12
More issues
Ownership changes
0
For-profit facility owned by a small four-facility chain.
Complaint trend
More complaints
Eight inspection findings were related to formal complaints.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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Sunterra Springs Springfield maintains high registered nurse hours relative to state averages but faces high staff turnover, heavy reliance on contract labor, and declining health inspection scores including a 2025 failure to provide standard emergency life support.
Data Analysis of Sunterra Springs Springfield indicates a profile of high staffing hours but significant operational instability. Records show the facility provides 1.34 hours of registered nurse care per resident per day, which is nearly triple the Missouri state average of 0.46 hours. Despite this high ratio, the nursing staff turnover rate is 58.1%, and 37.5% of total nursing care is provided by temporary contract agency staff. Specifically, nearly half (49.1%) of all certified nursing assistant hours are performed by non-permanent staff. This heavy reliance on temporary workers often correlates with lower continuity of care for residents.
The inspection history shows a downward trajectory, with the overall quality rating declining from 4 stars to 2 stars over the last 24 months. The most recent health inspection in June 2025 identified 12 findings, including failures to implement abuse prevention policies, safe pain management, and required basic life support (CPR). The facility also faces substantial financial penalties, with over $70,000 in federal fines and a recent denial of payment. While the facility maintains a stable administrative leadership with zero administrator departures, the weekend staffing levels drop by approximately 15% compared to weekday hours, suggesting reduced care availability during those times.
Federal records documented a failure to provide basic life support, including CPR, prior to the arrival of emergency personnel in June 2025.
37.5% of all nursing care is provided by outside agency or contract staff, which is more than double the industry threshold for stable continuity of care.
The facility has incurred 14 federal penalties, including 13 fines totaling $70,171 and a four-day denial of payment from Medicare.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 4★ | 4★ | 5★ | 4★ | 4★ | 5★ | 5★ | 4★ | 4★ | 4★ | 2★ | |
| Staffing | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 3★ | 4★ | |
| Health | 3★ | 3★ | 4★ | 4★ | 4★ | 4★ | 4★ | 3★ | 3★ | 3★ | 2★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 3.5 hrs/resident/day
0
administrators departed in past year
Stable58.1%
State avg: 57.0%
36.4%
State avg: 49.9%
37.5%
of nursing hours from contract/agency staff
Very high — low continuitySource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
32
Car-Dependent
Median Income
$85,126
Median Home Value
$254,700
Poverty Rate
5.9%
Age 65+
23.8%
Median Age
47
Pop. Density
22,408/mi²
Median Rent
$1,044
Google reviews provide firsthand accounts from residents' families and visitors.
Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 6/2/2025 | 0697 | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. | Minimal harm | 7/11/2025 | Complaint | |
| 6/2/2025 | 0607 | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | Actual harm | 6/3/2025 | Standard | |
| 6/2/2025 | 0678 | Quality of Life and Care Deficiencies | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | Minimal harm | 7/11/2025 | Standard | |
| 6/2/2025 | 0684 | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Minimal harm | 7/11/2025 | Standard | |
| 6/2/2025 | 0690 | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | Minimal harm | 7/11/2025 | Standard | |
| 6/2/2025 | 0695 | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. | Minimal harm | 7/11/2025 | Standard | |
| 6/2/2025 | 0755 | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | Minimal harm | 9/6/2025 | Standard | |
| 6/2/2025 | 0759 | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. | Minimal harm | 7/11/2025 | Standard | |
| 6/2/2025 | 0812 | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Actual harm | 7/17/2025 | Standard | |
| 6/2/2025 | 0880 | Infection Control Deficiencies | Provide and implement an infection prevention and control program. | Actual harm | 9/6/2025 | Standard |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
Total Penalties
14
Total Fines
$70,171
| Date | Type | Fine Amount | Payment Denial |
|---|---|---|---|
| 6/2/2025 | Payment Denial | — | 9/2/2025 (4 days) |
| 10/10/2023 | Fine | $4,587 | — |
| 10/2/2023 | Fine | $4,587 | — |
| 9/25/2023 | Fine | $4,587 | — |
| 9/18/2023 | Fine | $4,587 | — |
| 9/11/2023 | Fine | $4,587 | — |
| 9/5/2023 | Fine | $4,587 | — |
| 8/28/2023 | Fine | $4,587 | — |
| 8/21/2023 | Fine | $4,587 | — |
| 8/14/2023 | Fine | $4,235 | — |
Ownership structure and changes can affect facility quality.
Facilities in Chain
4
Chain Avg Rating
2.8 ★
Years Operating
7
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| GATHERUM, JASON | Individual | — | — | 4/1/2023 |
| KELLOGG, DEATRICE | Individual | — | — | 6/1/2025 |
| RICHARDSON, EULA | Individual | — | — | 3/20/2024 |
| STEVENS, GARY | Individual | — | — | 4/1/2023 |
| GATHERUM, JASON | Individual | — | — | 4/1/2023 |
| KELLOGG, DEATRICE | Individual | — | — | 6/1/2025 |
| RICHARDSON, EULA | Individual | — | — | 3/20/2024 |
| STEVENS, GARY | Individual | — | — | 4/1/2023 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
A FOIA request by Reddick Law for Medicare Cost Reports related to Sunterra Springs Springfield in Missouri was logged and closed on August 12, 2025.
A FOIA request by Reddick Law for records on Sunterra Springs Springfield (MO) was closed, listed under Medicare Cost Reports.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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