1180 WAIANUENUE AVENUE, HILO, HI 96720
95 beds · Government - State
CMS Provider #125058
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
5 hrs/resident
Getting better
Inspection findings
10
Steady
Ownership changes
0
State-owned facility operated by Hawaii Health Systems Corporation.
Complaint trend
Steady
Two deficiencies resulting from complaints in the last two inspection cycles.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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Yukio Okutsu State Veterans Home provides a high volume of daily nursing hours per resident, but public records reflect extreme staff turnover and a 100% turnover rate for registered nurses.
The data indicates a facility with two distinct profiles: high daily staffing hours alongside extreme personnel instability. Records show that residents receive 4.99 hours of nursing care per resident per day, which is higher than the Hawaii state average of 4.71 hours. However, the stability of this care is impacted by a total nursing staff turnover rate of 98.6% and a registered nurse turnover rate of 100%. This means that nearly every nursing position was filled by a different individual over the course of the year, a rate nearly triple the state average of 36.5%.
Inspection records show a steady volume of findings, with 10 identified in the most recent 2024 survey and 11 in the 2023 survey. These recent findings include issues related to upholding resident rights, providing timely discharge notifications, and following physician-ordered treatment plans. While the facility maintains a higher-than-average staffing ratio, the data shows a 6.6% decrease in total nursing hours during weekends compared to weekdays. Contracted agency staff account for 9.2% of total nursing hours, which is within a range typically considered stable for workforce continuity. Compared to other facilities in the Hawaii Health Systems Corporation chain, this location carries more health inspection findings and significantly higher staff turnover rates.
The total nursing staff turnover rate is 98.6%, which is significantly higher than the Hawaii state average of 36.5%.
Registered nurse turnover reached 100% in the most recent reporting period, indicating a complete replacement of the registered nursing staff within one year.
The facility was issued a federal fine of $13,049 on October 30, 2023, following an inspection that identified 11 health-related findings.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 3★ | 3★ | 2★ | 2★ | 2★ | 3★ | 3★ | 4★ | 3★ | 3★ | 3★ | |
| Staffing | 5★ | 5★ | 4★ | 4★ | 4★ | 5★ | 5★ | 5★ | 1★ | 1★ | 4★ | |
| Health | 2★ | 2★ | 2★ | 2★ | 2★ | 2★ | 2★ | 3★ | 3★ | 3★ | 3★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 4.7 hrs/resident/day
98.6%
State avg: 36.5%
100.0%
State avg: 32.6%
9.2%
of nursing hours from contract/agency staff
Low — good continuitySource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
7
Car-Dependent
Median Income
$75,265
Median Home Value
$421,800
Poverty Rate
14.6%
Age 65+
22.3%
Median Age
42
Pop. Density
50,453/mi²
Median Rent
$1,229
Google reviews provide firsthand accounts from residents' families and visitors.
Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 11/15/2024 | 0550 | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0561 | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0623 | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0656 | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0684 | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0698 | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0759 | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0812 | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | Minimal harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0847 | Administration Deficiencies | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | Actual harm | 12/30/2024 | Standard | |
| 11/15/2024 | 0883 | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. | Minimal harm | 12/30/2024 | Standard |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
Total Penalties
1
Total Fines
$13,049
| Date | Type | Fine Amount | Payment Denial |
|---|---|---|---|
| 10/30/2023 | Fine | $13,049 | — |
Ownership structure and changes can affect facility quality.
Facilities in Chain
6
Chain Avg Rating
4.0 ★
Years Operating
18
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| HAWAII HEALTH SYSTEMS CORPORATION | Organization | — | 100% | 11/21/2007 |
| EAST HAWAII STATE VETERANS HOME | Organization | — | — | 1/2/2021 |
| PETTIJOHN, DAVID | Individual | — | — | 5/1/2015 |
| IGNACIO, JAY | Individual | — | — | 4/1/2019 |
| NUNOKAWA, CLARYSSE | Individual | — | — | 6/1/2019 |
| ROSEN, LINDA | Individual | — | — | 12/16/2014 |
| SAKO, DEANNA | Individual | — | — | 9/1/2018 |
| SMITH, STEPHEN | Individual | — | — | 2/24/2018 |
| VANCAMP, CAROL | Individual | — | — | 10/1/2019 |
| ZELKO-SCHLUETER, JENNIFER | Individual | — | — | 10/4/1977 |
| BELCHER, DANIEL | Individual | — | — | 6/1/2020 |
| BRINKMAN, DANIEL | Individual | — | — | 6/22/2015 |
| CHU, EDWARD | Individual | — | — | 11/16/2010 |
| FARIAS, CHAD | Individual | — | — | 3/1/2021 |
| GOMEZ, LARA | Individual | — | — | 11/1/2022 |
| GRAY, JERRY | Individual | — | — | 5/22/2019 |
| KUROHARA, RANDALL | Individual | — | — | 2/1/2021 |
| ROSEN, LINDA | Individual | — | — | 12/16/2014 |
| SKRUCH, JOSEPH | Individual | — | — | 5/22/2019 |
| WALTJEN, JONI | Individual | — | — | 4/16/2018 |
| WONG, YVONNE | Individual | — | — | 10/1/2022 |
| HASH, ALAN | Individual | — | — | 3/1/2014 |
| KIRTON, CHARLES | Individual | — | — | 10/23/2012 |
| STUART, ANNE | Individual | — | — | 3/1/2014 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
No recent news coverage found for this facility.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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