1748 HIGHLAND AVENUE, FALL RIVER, MA 02720
176 beds · For profit - Limited Liability company
CMS Provider #225723
Data updated: March 1, 2026
Overall Rating
★★★★★
Health Rating
★★★★★
Staffing Rating
★★★★★
Quality Rating
★★★★★
Daily nursing care
3.2 hrs/resident
Getting worse
Inspection findings
12
Fewer issues
Ownership changes
0
For-profit organization (Next Step Healthcare LLC)
Complaint trend
Steady
CMS records reflect 8 inspection findings originating from complaints within the most recent survey cycle.
Overall Rating
Health Inspection
Staffing Rating
Quality Rating
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Fall River Healthcare is a 176-bed facility marked by a CMS Abuse Icon, turnover rates for registered nurses exceeding 70%, and a heavy reliance on agency staffing. Public records reflect over $500,000 in regulatory fines and staffing levels that decline during weekend shifts.
The data for Fall River Healthcare indicates performance metrics consistently below state averages across health inspections, staffing, and quality measures. The facility currently carries a CMS Abuse Icon, signifying documented instances of harm or neglect. Inspection history reflects 50 uncorrected findings, spanning issues from infection control to residents' rights to manage their own financial affairs. The weighted health survey score is 103, relative to a state average of 2.9 (on a 5-point scale), showing a high volume of regulatory citations. \n\nStaffing stability metrics show significant volatility. Total nursing turnover is 54.3%, while registered nurse turnover has reached 72%. Continuity of care is further impacted by the use of contract staffing; records indicate that over 92% of registered nurse care is provided by agency personnel. Additionally, total nursing care drops from 3.20 hours per resident per day on weekdays to 2.81 hours on weekends, a reduction that suggests residents receive less direct attention during weekend shifts. Management stability is also low, with 2 administrators having departed within the reporting period. Financial penalties are frequent and severe, with a single fine in early 2025 exceeding $197,000.
The facility is designated with the CMS Abuse Icon, which indicates public records contain citations for resident abuse or neglect.
Staffing records show that 92.4% of registered nurse hours are provided by temporary contract or agency staff rather than permanent employees.
The turnover rate for registered nurses is 72%, compared to the Massachusetts state average of 44.4%.
The facility has been assessed $557,805 in total fines, which is significantly higher than the state average fine of $37,991.
This shows how the facility's federal ratings have changed over the past 24 months. Consistent high ratings suggest stable quality, while declining trends may warrant further investigation.
| Category | Apr 24 | Jun 24 | Aug 24 | Oct 24 | Dec 24 | Mar 25 | May 25 | Jul 25 | Nov 25 | Jan 26 | Mar 26 | Trend |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 1★ | 1★ | 1★ | 1★ | 1★ | — | — | — | — | — | 1★ | |
| Staffing | 3★ | 3★ | 1★ | 2★ | 2★ | — | — | — | — | — | 1★ | |
| Health | 1★ | 1★ | 1★ | 1★ | 1★ | — | — | — | — | — | 1★ |
Staffing depth is the strongest predictor of care quality. Facilities routinely cut staff on evenings and weekends — the shifts when falls happen and call lights go unanswered.
RN Hours Specifically
State avg total staffing: 3.9 hrs/resident/day
2
administrators departed in past year
High churn54.3%
State avg: 39.5%
72.0%
State avg: 44.4%
24.9%
of nursing hours from contract/agency staff
ElevatedSource: PBJ data, 2025Q3
A facility's location matters — nearby hospitals, pharmacies, and public transit can make visits easier and ensure quick access to emergency care.
Walk Score
30
Car-Dependent
Transit Score
32
Some Transit
Median Income
$60,076
Median Home Value
$335,800
Poverty Rate
16.3%
Age 65+
17.1%
Median Age
41
Pop. Density
30,558/mi²
Median Rent
$1,086
Google reviews provide firsthand accounts from residents' families and visitors.
Federal and state inspectors conduct regular surveys of every nursing home. Deficiencies listed here are problems found during those inspections.
| Date | Tag | Category | Description | Severity | Corrected | Type | IC |
|---|---|---|---|---|---|---|---|
| 12/22/2025 | 0880 | Infection Control Deficiencies | Provide and implement an infection prevention and control program. | Minimal harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0565 | Resident Rights Deficiencies | Honor the resident's right to organize and participate in resident/family groups in the facility. | Actual harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0567 | Resident Rights Deficiencies | Honor the resident's right to manage his or her financial affairs. | Actual harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0580 | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | Minimal harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0658 | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. | Minimal harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0692 | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. | Actual harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0759 | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. | Actual harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0803 | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | Actual harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0804 | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | Actual harm | 1/26/2026 | Standard | |
| 12/22/2025 | 0842 | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | Actual harm | 1/26/2026 | Standard |
When inspection deficiencies are serious enough, the government may impose financial penalties or deny Medicare/Medicaid payments.
Total Penalties
6
Total Fines
$557,805
| Date | Type | Fine Amount | Payment Denial |
|---|---|---|---|
| 3/31/2025 | Fine | $14,905 | — |
| 2/5/2025 | Fine | $197,905 | — |
| 5/14/2024 | Fine | $157,160 | — |
| 2/27/2024 | Fine | $15,092 | — |
| 4/14/2023 | Fine | $7,443 | — |
| 4/14/2023 | Fine | $165,300 | — |
Ownership structure and changes can affect facility quality.
Facilities in Chain
14
Chain Avg Rating
1.9 ★
Years Operating
29
| Owner Name | Type | Role | Ownership % | Association Date |
|---|---|---|---|---|
| NEXT STEP MA MASTER SUBTENANT, LLC | Organization | — | 100% | 12/1/2017 |
| DELL'ANNO, DAMIAN | Individual | — | 50% | 12/1/2017 |
| STEPHAN, WILLIAM | Individual | — | 50% | 12/1/2017 |
| NEXT STEP HEALTHCARE LLC | Organization | — | — | 12/1/2017 |
| MARIOS, PAUL | Individual | — | — | 8/29/2024 |
| DELL'ANNO, DAMIAN | Individual | — | — | 12/1/2017 |
| STEPHAN, WILLIAM | Individual | — | — | 12/1/2017 |
Recent news articles, lawsuits, and media coverage mentioning this facility.
Data updated: March 1, 2026 · CMS, OSCAR, state inspection records
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